Mercedes-Benz of Edison - A Ray Catena Dealership

Jack is a great salesman. He always gives me advice and has provided me with some great vehicles throughout the years. He always gives me advice and has provided me with some great vehicles throughout the years. More

AVOID THIS SERVICE DEPARTMENT On September 11th, our Mercedes Benz got a suspension fault warning, it was unable to maintain a ride height if allowed to sit, and the ride was noticeably rough. Same day Mercedes Benz got a suspension fault warning, it was unable to maintain a ride height if allowed to sit, and the ride was noticeably rough. Same day we called Mercedes and given a service date of September 22nd to drop the vehicle off. No loaner, which was surprising on an EQS, since we didn't buy it at Ray Catena. Omar told us the car would be ready on the 23rd, I made arrangements to be ready to pick the car up. Surprise, the car wasn't ready. I then curiously noticed that the car had hadnt been opened till I got the first notification on Thursday. That day we were told that car wouldn't be serviced because of parts not being available, and that we should take this vehicle home. Curiously, since it said not to exceed 50mph on the fault, we asked if thats reasonable or safe, we were assured it was. This in our opinion was both hazardous and negligent advice. Its since been confirmed that it would have inadvisable to take the vehicle home by AnnMarie Albero Then we were told the part would be available and in at the end of the following week, ending the 4th of October. When we called on the 3rd, assuming the vehicle would be ready, we felt unsatisfied and disappointed in Omar's communication skills, and frankly honesty. We asked to speak to AnnMarie Albero, she then told us that the date is October 13th for the part. We were in fact told, finally by Omar, that the part would be in today, October 10th, nearly a month since the original fault, nearly 2 lease payments later, and still no loaner. No part came in, now the date is the 13th again, car was brought in for 4 hours (10% battery drained), yesterday (October 9th, 2024) Frankly we are exceedingly disappointed by the dishonesty and lack of professionalism. We have not been provided any documentation service history while at ray Catena (when the car was brought in, diagnosis, what the name of the part is, even a Fedex tracking number for this mysterious part from Germany). also suspension faults on Mercedes Benz cars, our neighbors GLS63 has been there for weeks longer (hes on his second loaner btw) Every aspect except for the shuttle service driver, has been frustrating, murky in description/scheduling, and frankly disappointing. AVOID THIS DEALERSHIP. More

Damien is probably the best salesperson I have ever dealt with purchasing a car period! His attention to detail and expertise was outstanding!!! Anthony was manager of dealership and he made sure I was happy with purchasing a car period! His attention to detail and expertise was outstanding!!! Anthony was manager of dealership and he made sure I was happy!! Best experience ever!! More

Jack Goldberg helps me here since 2018. It’s my third Mercedes leased from this dealer already. Jack is the best. It’s my third Mercedes leased from this dealer already. Jack is the best. More

Couldn’t ask for better service! Very helpful and caring. Beautiful showroom and plenty of options. Jill gave A++ service from beginning to end. Thank you again Very helpful and caring. Beautiful showroom and plenty of options. Jill gave A++ service from beginning to end. Thank you again More

Top of the line dealership. The staff is impeccable. Jack Goldberg is the best to work with. 100% plus recommended The staff is impeccable. Jack Goldberg is the best to work with. 100% plus recommended More

Respectful, courteous, prompt and very knowledgeable from beginning to the end. I highly recommend working with them beginning to the end. I highly recommend working with them More

Jill was Great work with and really went above and beyond to secure our desired suv and ensure Top quality.Jill also kept us well informed along the way about timing & next steps.Jill was very easy to work w to secure our desired suv and ensure Top quality.Jill also kept us well informed along the way about timing & next steps.Jill was very easy to work with and got me through the process easily & quickly. It was pleasure working with Jill and I would Highly recommend her. Ray Catena one of the best delership. Quality, inventory, cafeteria, especially bathrooms cleanliness etc. I really consider my future purchases. "One thing I missed I didn't received any customer accessories from Mercedes-Benz this time. This is my 3rd Mercedes-Benz, previously I received many stuff like,keychains,t-shirts, hat,pen,mug,cup,bags and etc." Once again I give 5star and I recommend to my coworkers. Thank you Jobesh Thomas More

Loved my experience at Ray Catena. From the beginning Greg was very kind and professional, he went through all our options to find the car we loved! He answered every question I had a From the beginning Greg was very kind and professional, he went through all our options to find the car we loved! He answered every question I had and walked me through step by step til I got out driving my beautiful GLE More

Excellent customer service excellent experience all around professionalism. Definitely would recommend to my friends and family around professionalism. Definitely would recommend to my friends and family More