MICHAEL ROSA

My friend and his father just just lease two Mercedes in one month from this dealership. They were treated like absolute garbage. I just don’t understand, except for the fact that they’re Sri Lankan and may one month from this dealership. They were treated like absolute garbage. I just don’t understand, except for the fact that they’re Sri Lankan and maybe their skin being so dark. These are the sweetest people I have ever met. I couldn’t believe any part of the story and the next day he needed to go in to pick up his license plates so I went with him. 8 salesman and the sales manager all ignored him or stared at him. Not one came up and said hello to him. This is the day after releasing the second car in a month. What is wrong with these people. I’m an investment banker and I know they only make money selling cars, repairing cars, and financing cars, and after that it’s nothing but referral and repeat. How can he ever get a referral from someone they treated so badly. I just I am so confused. I wouldn’t be writing this review if I hadn’t witnessed it in person. It must’ve cost $20 million to build this beautiful dealership. Why would you squander any goodwill that could help you support the $20 million investment in the dealership. My name is Michael Praver. More

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My original review has been retracted because what happened after my lease deserves to be told. This was my first Mercedes and my first time leasing a vehicle. I believed that when someone gives yo happened after my lease deserves to be told. This was my first Mercedes and my first time leasing a vehicle. I believed that when someone gives you their word, it means something. Unfortunately, I learned the hard way that if it is not in writing, you should not rely on it. I leased my own Mercedes from Ray Catena Mercedes-Benz of Edison. About two weeks later, I brought my father in and he leased one too. I personally paid his down payment because he did not have the money, and I wanted him to experience owning a Mercedes. I worked hard to save that money, and bringing him into that showroom was one of the proudest moments of my life. Before my father leased his vehicle, I asked whether I would receive the Mercedes glass set if I brought him in. I was verbally told yes. That was not an unusual request because the dealership had already honored another souvenir promise during my own lease. I had every reason to believe this promise would also be honored. After my father signed, everything changed. Management denied that the promise had ever been made. Instead of standing behind what I had been told, the discussion turned into an argument over which salesperson said it and whether that person had authority. As a customer, I have no way of knowing who has authority inside the dealership. A promise made by a dealership representative on the showroom floor should be a promise made by the dealership. I was then told the $178 Mercedes glass set would come out of the salesperson’s own pocket and that he had only made about $70 on the deal, as though I should feel guilty for asking the dealership to honor the promise they made before receiving a second lease from my family. I repeatedly asked to speak with the General Manager. Instead, I was kept speaking with another manager who wanted me to continue the conversation inside a private office. I respectfully declined because I did not feel comfortable discussing the matter behind closed doors. I preferred to remain in the public showroom near the front counter where other customers and employees were present. While I was standing there waiting to speak with the General Manager, I was told that the police would be called if I did not leave. I never threatened anyone. I never yelled. I never became aggressive. I was emotional because I felt blindsided after helping bring the dealership two completed leases from one family. My voice was shaking and at times I struggled to speak, but I remained calm. I have a recording from that interaction. It is mostly audio, but it captures my emotional state and shows that I remained in the public showroom. I welcome the dealership to preserve and review its complete security footage because it will show exactly what happened. The receptionist treated me with kindness and professionalism throughout the interaction, and I appreciate that. My complaint is not about her. My complaint is with how management handled the situation after the promise was denied. To make matters worse, after driving my brand new leased vehicle directly home from the dealership, I noticed what appears to be a small paint chip. I documented it immediately and contacted the dealership about it. This was never about a $178 glass set. It was about honesty, integrity, and standing behind your word. I trusted this dealership enough to lease my own Mercedes, bring my father in for a second lease, and I was even planning to bring my mother in for a third. Instead, I left feeling humiliated and deeply disappointed. If you choose to do business with this dealership, get every promise in writing before you sign anything. Do not rely on verbal commitments. My experience taught me that lesson the hard way. More

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Great pleasure on this purchase, Mike gave us clear and precise information, very amicable and he seemed to us one of the best salesmen we had ever. thank you for your help Mike! we are very happy with the precise information, very amicable and he seemed to us one of the best salesmen we had ever. thank you for your help Mike! we are very happy with the whole process. More

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Loved buying my new car from salesman Jack Goldberg! ! Very professional and a pleasure to work with!! ! Very professional and a pleasure to work with!! More

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I am loyal to the Mercedes brand and also loyal to my sales person, Greg Giordano. He is honest and I always feel that he has my best interest. I have leased and purchased 5 cars with him and his Dad, Ke sales person, Greg Giordano. He is honest and I always feel that he has my best interest. I have leased and purchased 5 cars with him and his Dad, Ken over a 24 year period. I just recently, picked up on Friday, 2/28 another E350 which worked for my budget and Greg went to work to make sure I was happy. He paired me with Michael to deliver the new car with all the bells and whistles. Michael was patient explaining all the new technology and making sure I was comfortable using it before I left the lot. Thank you Greg and Michael for a wonderful experience. I'll see you again soon. More

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It was easy to trust Greg. He was knowledgeable and professional. Made this very easy. He was knowledgeable and professional. Made this very easy. More

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