Mazda of Claremont

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you found the experience convenient, quick, and hassle-free from start to finish. It’s especially nice to hear that our team was friendly, professional, and informative while keeping everything clean and accessible. We appreciate you recognizing the location and how easy it is to get to us, too. Thank you for choosing our team and for taking the time to share your experience!

Mazda of Claremont responded

Thank you for such a thoughtful review! We’re glad your first service visit with us was a great experience and that the inspection provided helpful information about your Mazda6. It’s especially good to hear that the inspection helped identify issues that may be covered under your warranty. We’re also happy Ruben was able to make the process smooth and keep everything moving, even with the window replacement waiting on a backordered part. We’ll be sure to share your kind words with him. Thank you for choosing us and trusting our team with your Mazda!

Mazda of Claremont responded

Thank you for the wonderful feedback! We’re glad your regular service was quick, thorough, and easy to schedule around your busy availability. It’s especially nice to hear that Jake and the Mazda Service team made such a courteous and positive impression. We truly appreciate you recognizing their care and efficiency, and we’re grateful you chose us to take care of your vehicle!

Mazda of Claremont responded

Thank you for the continued trust over the past six years! We’re so glad you’ve consistently had great experiences with our team. We’re especially happy to hear that the service videos have been helpful, whether they’re showing you what was completed or giving you a clear look at any additional work your vehicle may need. We truly appreciate your loyalty and the fact that you have no complaints after six years! Thank you for continuing to choose us for your service.

Mazda of Claremont responded

Thank you for the kind words! Three Mazda CX-5s since 2017 is an incredible compliment and a great reflection of the trust you’ve placed in our team over the years. We’re so glad great customer service has been one of the reasons you keep coming back. We truly appreciate your loyalty and the opportunity to be part of each vehicle purchase. Here’s to hoping there’s a fourth CX-5 in your future! 😊

Mazda of Claremont responded

Thank you for the wonderful feedback! We’re so glad to hear our team went above and beyond for you. Knowing that you felt supported from the service manager all the way through our GM means a lot to us. It’s always rewarding to hear when everyone comes together to make a customer’s experience a positive one. We truly appreciate you recognizing the entire team and taking the time to share your experience!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you were taken care of right away and that the team kept you informed about the estimated completion time. Answering your questions and setting clear expectations is an important part of a good service experience. We appreciate you taking the time to share your feedback and trusting our team with your vehicle!

Mazda of Claremont responded

We’re sorry the wait for your vehicle’s service took much longer than you expected. We understand how frustrating it is to spend that much time at the dealership, especially when you could have made other arrangements or chosen another dealership if you had known about the delay. Clear communication about expected service times is important, and we regret that we did not set the right expectations. Your feedback regarding the service time and communication has been shared with our management team for review.

Mazda of Claremont responded

Thank you for sharing this wonderful experience! We’re especially happy to hear Jessica and the Mazda of Claremont team helped make your first electric vehicle purchase feel like a dream come true. Buying your first EV is a big step, and having a team that is patient, supportive, and willing to go above and beyond can make the process so much easier. We’re glad you felt cared for and supported throughout the experience, especially as you took this exciting step on your own. Congratulations on your new electric vehicle! We truly appreciate you choosing Mazda of Claremont and hope you love every mile!

Mazda of Claremont responded

Thank you for such a thoughtful review! We’re thrilled to hear your experience purchasing a pre-owned vehicle from Mazda of Claremont was smooth, efficient, and transparent from the very first call through the final purchase. Jessica will especially appreciate hearing that her attention to detail, clear communication, and timely follow-ups made such a positive impression. We’re also glad the rest of the team made you feel welcome and that our facility reflected the kind of experience we want to provide. Congratulations on your new-to-you vehicle, and thank you for choosing Mazda of Claremont. We truly appreciate your trust and recommendation!