Mazda of Claremont

Mazda is well represented by the service team at Claremont Mazda. Roy and Martin demonstrated exceptional skill, professionalism, empathy and compassion in rendering advice and service. My anomalous Claremont Mazda. Roy and Martin demonstrated exceptional skill, professionalism, empathy and compassion in rendering advice and service. My anomalous service issue was handled more quickly than expected. The entirety of my interactions with Mazda service providers has been outstanding. Considering the expected reliability of my Mazda vehicle, I don't believe I'll see this team often. But, I have great peace of mind knowing if a problem should present itself, Roy and Martin have it covered. More

Let me start by saying that we had a great first half to our car buying experience. The dealership had been recommended to us by a friend so we had higher than normal expectations. Jimelle was helpful and f our car buying experience. The dealership had been recommended to us by a friend so we had higher than normal expectations. Jimelle was helpful and friendly, but had some challenges answering some of our questions. But, he knew exactly who to call in and Risa was extremely helpful, and she was able to go into more detail on some of the answers we needed before we could make a decision. As a result, we decided to buy the car and quickly moved into the finance portion. One of the reasons we rarely ever shop for a new car is because of the process and how long it takes. We were feeling pretty good and were pleasantly surprised at how quickly it was moving along. Just before we were moving into the financing phase, we saw Jimelle say he was going to have the car washed. Financing was a breeze, and we were out within 15 minutes at approximately 3:40 PM. We have no idea what happened from there since no one was communicating with us for a while as to what was going on. Apparently the car was taken to be fueled up, but the pumps at the gas station were not working, so they returned. They were sent out a second time, and came back without gas in the car. They were sent out a third time, and still came back without gas, and one of the managers came up and gave me cash so that I could go get my own gas. This was above and beyond what he needed to do, but he could tell I was getting very irritated at this point because each time the car was sent out they told me it was going to be five minutes. The initial five minutes at approximately 345 turned into a little over two hours, and we did not leave the dealership until after 545. It was super awkward for all of us as we tried to make small talk, and no one seemed to have answers as to why it was taking so long and for a while, no apologies were even offered. No one was rude or unfriendly, but it was the lack of communication that really surprised me. I work at a place where that would’ve been so completely unacceptable, So I was really thrown off by it. We Are very happy with the car, and look forward to being a Mazda owner, But wish we had had a different experience during the last half of our car buying experience. More

Our salesman, Geovany Castañeda, was patient with us. Very accommodating to us as well as with our children during the process. He was also knowledgeable about each vehicle we asked questions about. Fina Very accommodating to us as well as with our children during the process. He was also knowledgeable about each vehicle we asked questions about. Finance Mnanger, Arash, was patient and very courteous and helped make our experience at Mazda of Claremont a pleasant one. More

It's a welcoming dealership I ever been to. .. Very polite people..I will recommend this dealer to friends & family... .. Very polite people..I will recommend this dealer to friends & family... More

the staff are all great! Mazda of Claremont has good customer service. they understand that your time is important and if you leave your car for a few days they give you a lo Mazda of Claremont has good customer service. they understand that your time is important and if you leave your car for a few days they give you a loner car. More

First time here at Mazda Claremont, and will be coming back for future services. I had excellent customer service thanks to Martin. He answered all my questions, always kept me up to date, and was very pr back for future services. I had excellent customer service thanks to Martin. He answered all my questions, always kept me up to date, and was very professional. Thank you all for the great service. More

Service was handled in a timely manner and Martin was very professional. I appreciated receiving a call approximately 2 hrs before pickup so I could manage my time appropriately very professional. I appreciated receiving a call approximately 2 hrs before pickup so I could manage my time appropriately More

I have not used the service center since the vehicle was purchased new. I plan in using the service center in the future. purchased new. I plan in using the service center in the future. More

Didn’t like being forced to pay $1000 for some “clear coat” I was told was already applied to the car and couldn’t be removed coat” I was told was already applied to the car and couldn’t be removed More

I had an outstanding experience, thanks to Lorne. From start to finish, he was professional, attentive, and genuinely helpful. He listened to my needs, answered all my questions, and made sure I fel From start to finish, he was professional, attentive, and genuinely helpful. He listened to my needs, answered all my questions, and made sure I felt comfortable with every step of the process. He wasn’t pushy and worked hard to get me the best deal possible. The entire experience was smooth and stress-free. I couldn’t be happier with my new car, and I highly recommend Lorne to anyone looking for a positive car-buying experience! More