Matthews Nissan of Clay

Not entirely satisfied Brought my vehicle in for oil change, tire rotation. I asked the technician to address the low pressure warning on all tires. When I got the vehicle h Brought my vehicle in for oil change, tire rotation. I asked the technician to address the low pressure warning on all tires. When I got the vehicle home, I realized the tire pressure in all 4 tires was still at 27/28 psi. This will require another trip for me. Inconvenient. More

Very pleased no pressure Very happy with my experience. Nicest sales staff in the auto industry. Would definitely recommend your dealership to others. Office staff is top notc Very happy with my experience. Nicest sales staff in the auto industry. Would definitely recommend your dealership to others. Office staff is top notch also More

Check transmission-oil change Great service on my car. They thoroughly went thru the vehicle and sent a video to show any issues. It was time saving and I could choose the items I Great service on my car. They thoroughly went thru the vehicle and sent a video to show any issues. It was time saving and I could choose the items I wanted done. More

Quick deal Brian was very attentive answering my questions and handled everything to make sure my purchase was completed without any hassles. He seemed as genuin Brian was very attentive answering my questions and handled everything to make sure my purchase was completed without any hassles. He seemed as genuinely excited as I was! I appreciate all his work. Everyone I dealt with was more than gracious and courteous to me. More

recall--software update very efficient and professional. time of repair exactly as promised. friendly staff made sure I was comfortable in waiting lounge while waiting for re very efficient and professional. time of repair exactly as promised. friendly staff made sure I was comfortable in waiting lounge while waiting for repair to be completed More

Shop with ease The car buying process is very easy and stress free at this dealership. Salesmen are actually willing to listen to your needs and adjust accordingly. The car buying process is very easy and stress free at this dealership. Salesmen are actually willing to listen to your needs and adjust accordingly. Peter has helped me with both of my vehicles in the past few years and has been awesome! Would definitely recommend Nissan. Great cars, great on gas, and lots of great specs. More

Always well taken care of Pleasant visit as far as dealing with service and sales. very professional and courteous.No pressure in their recommendations Service is on top of the Pleasant visit as far as dealing with service and sales. very professional and courteous.No pressure in their recommendations Service is on top of the situation as far as what needs to be done More

Service Center My service agent Ron did an excellent job from my arrival to departure. Explained the recall and told me what they were going to do. Overall everyone My service agent Ron did an excellent job from my arrival to departure. Explained the recall and told me what they were going to do. Overall everyone there created a very favorable atmosphere. More

Not pleased Drove over an hour to have minor repair on my vehicle which tech at dealer said was just a relay sensor ,with my PTSD which is very difficult for me! Drove over an hour to have minor repair on my vehicle which tech at dealer said was just a relay sensor ,with my PTSD which is very difficult for me! . . Service techs spend maybe 20 minutes checking and fixing my vehicle. Nissan reassured me problem was fixed, half way home discovered the problem was not fixed and even worse . I just purchased the car and haven’t had the vehicle more then three weeks. All I asked was for the dealership to fix the cracked windshield and the vibration with the gear shifting. I’m very disappointed and wish my new vehicle would get fixed , so I can enjoy having my new car. Seneca Falls dealer where I purchased the car paid for the repairs that wasn’t fixed Very unhappy costumer !! Where is the owner of Fuccillo when you need him ?? Also the car seats have a few stains and asked that it be cleaned never had that done either. Very dissatisfied!! I was also told I would have to pay for a loaner car. I don’t understand how purchasing a vehicle could be so much trouble! I’d really appreciate it if the owner of Fuccillo could help make this right for me . I was just trying to buy a car that I could drive to get to my appointments for my PTSD . More

Wiper Reseviour replacement. Hello, This dealer ship service department was just so accommodating on fitting me in on Saturday afternoon without a previous appointment. It was my Hello, This dealer ship service department was just so accommodating on fitting me in on Saturday afternoon without a previous appointment. It was my only window of time before the car was leaving Syracuse going back to Rochester, NY so timing was crucial especially this time of year with winter upon us so I was very appreciative that they were able to work me in. Service department was friendly & knowledgeable. I would definitely recommend them! More