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Matthews Nissan of Clay
Liverpool, NY
1,345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,345 Reviews of Matthews Nissan of Clay
April 06, 2025
Estoy muy feliz una ves más por la oportunidad de tener mi nuevo carro gracias a la ayuda de mi vendedora estrella ivis que hace que este proceso sea muy fácil que esta hay para explicarte cada paso y rec mi nuevo carro gracias a la ayuda de mi vendedora estrella ivis que hace que este proceso sea muy fácil que esta hay para explicarte cada paso y recomendando siempre lo mejor estoy super feliz siempre Nissan 🥰muchas gracias ivis More
by Yuliexnaranjo
Employees Worked With
Ivy Colon
October 11, 2024
Ivy Colon is a phenomenal saleswoman with a passion for customer experience. She is intelligent, kind, and empathetic. She will not rush you, pressure, or push you! I started speaking with her months befor customer experience. She is intelligent, kind, and empathetic. She will not rush you, pressure, or push you! I started speaking with her months before my lease was up and she guided me through the process. I was able to stay within budget, although prices have gone up and get the most bang for my buck. All the features. Thank you!! More
by amandaeprell
Employees Worked With
Edward Murray, Ivy Colon
November 07, 2023
I was told repair under warranty arrived and then informed it was not, unfortunately this is programming issue and can only be done by Nissan. Service manager was inconsiderate. This was not the fi informed it was not, unfortunately this is programming issue and can only be done by Nissan. Service manager was inconsiderate. This was not the first time I have had a bad experience there and only bring my vehicle there if my local shop cannot do the repair, as they manage to mess something up each time. Tried to call store manager without success, emailed him with no response. Do not do business here!!! More
by vg989
Employees Worked With
aaron - service person i initially spoke to on phone
September 28, 2023
Zak was SO helpful and went above and beyond. He answered all my questions with patience, was very personable, and I’d recommend anyone go to him to buy a car :) He answered all my questions with patience, was very personable, and I’d recommend anyone go to him to buy a car :) More
by Kpk
Employees Worked With
Zak Ispahani
June 22, 2023
Poor service. Rude and unprofessional in every department. There are a couple exceptions who I'm sure will eventually get hired at a better place. Overall, this Rude and unprofessional in every department. There are a couple exceptions who I'm sure will eventually get hired at a better place. Overall, this dealership has been on the decline since it was bought from the Fucillo family of dealerships. It will most likely close or be under new ownership before the end of the year. More
by Charles
Employees Worked With
Joe Alberts, Vincent Dierkes, Edward Murray, Clayton Geaslin, Nancyanne Barletta, Ronny Burghart, Samantha Hall, Matt Taylor-Netzband, Matt Cain, Hannah Davis
June 14, 2023
I went to have an oil change on my 22 Nissan Pathfinder with 13,500 miles. I hadn’t rotated the tires so I asked them to do it. When I dropped off the vehicle I had zero issues. When I picked it up I notic with 13,500 miles. I hadn’t rotated the tires so I asked them to do it. When I dropped off the vehicle I had zero issues. When I picked it up I noticed there was some brake noise and vibration. I thought maybe just some dirt or dust on the rooters and it would go away. It didn’t! When I called them they said bring the car back which I did and they told me there was nothing wrong with the brakes and there was rust on my rotors. They wouldn’t do anything and now at 14k miles my once perfect Pathfinder has horrible noise and vibration when braking. More
by Weaverac
Employees Worked With
Na
January 11, 2021
The most professional and the best service of anyone I can remember. Honestly, a pleasure to do business with. I’ll be back and I will recommend Fucillo Nissan can remember. Honestly, a pleasure to do business with. I’ll be back and I will recommend Fucillo Nissan More
by Satisfied customer
Employees Worked With
Georgina Dow, Matt Taylor-Netzband
December 19, 2020
The salesperson Ivy was a true help not pushy at all . Have me an a square deal . Paid a little extra for the service contract but I'm get to old to work on broke stuff . Sales department big thumbs up Have me an a square deal . Paid a little extra for the service contract but I'm get to old to work on broke stuff . Sales department big thumbs up More
by punkpunkdad.fm
Employees Worked With
Robbie McGibony, Ivy Colon
December 13, 2020
Had a great experience at Fucillo. My salesman, Matt was knowledgeable and very patient. Didn't have to play price games...they cut right to the chase. I highly recommend Fucillo Nissan knowledgeable and very patient. Didn't have to play price games...they cut right to the chase. I highly recommend Fucillo Nissan More
by Lisalmtforacacia
Employees Worked With
Vincent Dierkes, Matt Ryan, Ivy Colon
