Matthews Nissan of Clay

Matt did an excellent job taking care of the problem. I am giving an excellent rating for the service at this Nissan dealership only. I am very unhappy with what happened to my vehicle. I bought this car I am giving an excellent rating for the service at this Nissan dealership only. I am very unhappy with what happened to my vehicle. I bought this car brand new from this dealership less than two years ago. I've done all my maintenance, oil changes and tire rotation, etc and should have had no problems with this vehicle. However, they had to replace the IPDM E/R which should never have happened. I believe this was a manufacturers defect and this should be covered by Nissan. The part was $482 and labor $299. And it says this part is only warranted for 90 days or 4000 miles. All of this is completely unexceptable and ridiculous. I use to have complete trust in buying a Nissian; however, I would never buy a Nissian again or from this establishment, nor would I recommend it to anyone. My husband purchases brand new vehicles every two years for his business and it is highly unlikely that he would buy a Nissian again. He's had two in the past 6 years and then decided on a Jeep. Those are built to last, so I'm sure he will be purchasing those in the future. Not a good move on Nissan's part for sure. More

Great place to buy a vehicle Awesome team. They worked to get me in a vehicle quickly. Everyone was very friendly and helpful.. I appreciate the hard work! I will recommend this Awesome team. They worked to get me in a vehicle quickly. Everyone was very friendly and helpful.. I appreciate the hard work! I will recommend this dealership to friends & family More

It was a plesure doing busness with Fuccillo Nissan. Fuccillo Nissan will make you feel,"HUGE", when You do busness with them!! Give them a chance and You will not be dissapointed. Fuccillo Nissan will make you feel,"HUGE", when You do busness with them!! Give them a chance and You will not be dissapointed. Edward "Spike" Charles More

Excellent We were in and out in just 2 hours. Trading our lease in and driving home in our new lease.. everyone very knowledgeable and friendly. No gimmicks. S We were in and out in just 2 hours. Trading our lease in and driving home in our new lease.. everyone very knowledgeable and friendly. No gimmicks. Straightforward. More

Amazing Very friendly environment. Work really well to figure out best prices possible! Will take as long as it takes to make sure customers are satisfied! Very friendly environment. Work really well to figure out best prices possible! Will take as long as it takes to make sure customers are satisfied! More

Good, but needs improvement I had a great experience with working out a deal for the car, but after that I was very unhappy with the experience. We made a deal quickly (about an I had a great experience with working out a deal for the car, but after that I was very unhappy with the experience. We made a deal quickly (about an hour in between testing driving and negotiations), but after that it took forever. They said I could get the car the same day, but didn’t provide any expectation on how long I would be waiting. It would be so beneficial for them to give customers a heads up on how long they will have to wait until the car is ready. We made a deal at 12:15 and at 3:15 the car was still not ready. If I had known ahead of time, I would have done all the paperwork and returned later in the day or the next day to pick up the car. We ended up leaving and asking them to call us when the car was ready. I got a call at about 4:45pm. I love my car, but I just think the salesperson needs to give customers expectations of how long it will be and give them an option of leaving and coming back later or the next day when the car is all ready to go. More

NYS Inspection The staff was very nice and accomodating, he was also very informative and reviewed everything with me. He was very nice, cordial and was very thoroug The staff was very nice and accomodating, he was also very informative and reviewed everything with me. He was very nice, cordial and was very thorough More

Customer service Awesome service. Fuccillo Nissan. Always courteous and supportive to their customers. And prompt and timely manner they get my vehicle done all the Awesome service. Fuccillo Nissan. Always courteous and supportive to their customers. And prompt and timely manner they get my vehicle done all the time. And they always follow up after Service been done More

Awesome My experience was professional and informative. The sale rep. Did a complete job and polite. The dealership was clean and up beat. I was comfortable My experience was professional and informative. The sale rep. Did a complete job and polite. The dealership was clean and up beat. I was comfortable and relaxed, never felt pressured into anything More

Greatest experience to date. Not only did Ron drop me off to run errands so I wasn’t sitting around, he picked me back up within 20 minutes BECAUSE they found the issue so fast an Not only did Ron drop me off to run errands so I wasn’t sitting around, he picked me back up within 20 minutes BECAUSE they found the issue so fast and resolved it. More