Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MINI of Fairfield County
Darien, CT
1,022 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
Come visit our brand new showroom in Darien CT - Route 1, Exit 13 off I-95. We look forward to serving you at our new facility!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,022 reviews
January 10, 2023
We recently moved to Fairfield County. This was my first visit to theMini of Fairfield Service Dept. online scheduling was easy and when I arrived for my appointment I felt welcome and was This was my first visit to theMini of Fairfield Service Dept. online scheduling was easy and when I arrived for my appointment I felt welcome and was treated like a valued customer. I was kept informed throughout the process with details and recommendations. There was no pressure, just information so I could decide what services I wanted. I appreciated knowing what was still under warranty. When I picked up the car I got a thorough explanation of all services received and the car was clean inside and out. I will be back! Scott Miller was my Service Dept contact and he was terrific. More
by annray1
Employees Worked With
January 08, 2023
The cost associated with the work by the dealership was at least one third higher than a very reputable outside provider. At first the dealership said it was the cost of the parts when in fact the labor wa at least one third higher than a very reputable outside provider. At first the dealership said it was the cost of the parts when in fact the labor was outrageously high. Oh and the cost of replacing a battery? Twice that of an outside provider. More
by Susan.peters
Employees Worked With
January 07, 2023
Repeat customer with this dealership, my second Mini with S.A. Fabrizio (highly recommend!) smooth transaction, friendly staff overall S.A. Fabrizio (highly recommend!) smooth transaction, friendly staff overall More
by Eric F
January 05, 2023
I have found this dealership to be overall very good which I have used since my first new Mini Cooper Convertible which I bought in 2008. I would actually give it 4.5 stars if they would let me. The sa which I have used since my first new Mini Cooper Convertible which I bought in 2008. I would actually give it 4.5 stars if they would let me. The sale people are very professional (I have bought a Mini there in the past) and the service department people/personnel seem very friendly and knowledgeable.One drawback I would note is that there seems to have been a lot of turnover in BOTH the sales staff and the service personnel in the last 3 yrs which may be due to COVID or perhaps a change in dealer ownership. I generally like buying/working with sales and service people I know and trust and that's hard to do with staff turnover. In any event, my most recent service on my 2021 Mini Covertible went very well and, as an aside, I have to say that with each Mini Cooper Convertible I have owned (I've had 3), the Mini Coopers have gotten far more reliable and the build quality has dramatically improved. More
by Trains
Employees Worked With
January 04, 2023
Excellent dealer and salesperson Jeff great experience would definitely recommend this dealership and love my mini would definitely recommend this dealership and love my mini More
by Mikeblasko9637
January 03, 2023
Salesman Jeff was great very accommodating and easy to deal with would recommend him and the dealership deal with would recommend him and the dealership More
by Mikeblasko9637
December 28, 2022
Amazingly helpful with the buying and delivery process. Fabio is a gem of a salesperson. This is my 4th Mini and I love this dealership! Fabio is a gem of a salesperson. This is my 4th Mini and I love this dealership! More
by shaunmist
December 22, 2022
The people are nice but the waiting area is spartan and uninviting. Wait times are long. A better area would help. Too, turn down the music a little. Super annoying. uninviting. Wait times are long. A better area would help. Too, turn down the music a little. Super annoying. More
by mgbte
Employees Worked With
