M'Lady Nissan

M'Lady Nissan responded

Dear Jkpade, Thank you for sharing your wonderful experience at M'Lady Nissan! We're thrilled to hear that Shane Mageland provided you with such great service and that you're still extremely happy with your vehicle six months after your purchase. It means so much to us that you've chosen M'Lady Nissan for your second vehicle. We truly appreciate your recommendation of Shane and your continued trust in our dealership. We'll be sure to pass along your kind words to him! If you need any further assistance, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Cathy, Thank you for sharing your wonderful experience at M'Lady Nissan! We're thrilled to hear that purchasing your first vehicle with us was such a pleasant experience. It's great to know that Shane Mageland made you feel comfortable throughout the process, answered all of your questions, and brought a great sense of humor to your visit. We're also happy to hear that Shane's friendly, no-pressure approach helped make your car-buying experience enjoyable. Thank you for recognizing both Shane and Scott Ryan for their assistance. We truly appreciate your recommendation and your trust in M'Lady Nissan. If you need any further assistance, please don't hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Skowronskijerry, Thank you for sharing your experience at M'Lady Nissan! We're delighted to hear that your trade-in experience went smoothly and that our team honored our offer while treating you with professionalism and respect. Providing a transparent and customer-focused experience is always our goal. We're especially pleased to hear that Shane Mageland and Jose Belloso took great care of you throughout the process. Your willingness to buy from us again and your recommendation mean a great deal to our team. Thank you for choosing M'Lady Nissan, and we look forward to assisting you again in the future! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Annalie, Thank you for sharing your feedback. We are sorry to hear that you are frustrated with your experience and understand your concerns regarding the purchase and financing process. We would like the opportunity to discuss this matter with you directly and review the details of your situation. Please contact our General Manager, Tamer Shams, at your earliest convenience. 815-459-2288 We look forward to speaking with you. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

annalie roecker responded

Thank you for the response, Kamil. As explicitly stated in my review, I have already spent a significant amount of time and money traveling to your dealership and dealing with conflicting information from your staff. Also Tamer Shams was also at the dealership along with the owner and everyone said I was not getting my down payment refunded. ​My needs are simple and entirely factual: I require the full refund of my $500 down payment, which is being wrongfully withheld by mlady nissan after a third-party financing arrangement fell through due to a data-entry error and services not as advertised by your finance team. ​M'Lady Nissan already has my correct contact information as i have called many times. If management genuinely wishes to resolve this situation, you do not need me to call another number or speak to another person...you can mail the $500 refund check directly to my address on file. If the dealership chooses not to return my funds then this will have to be disputed through the state of Illinois...as stated Mlady Nissan dealership is knowingly violating the illinois consumer fraud and deceptive business practices act (815 ILCS 505/2C)

M'Lady Nissan responded

Dear Ddobenchain, Thank you for sharing your wonderful experience at M'Lady Nissan! We're delighted to hear that our team made you feel like family and worked together to ensure you had such a pleasant visit. It's great to know that Anthony took the time to thoroughly explain everything about your deal, show you how all the features of your Nissan Kicks work, and even followed up afterward to make sure all of your questions were answered. We truly appreciate your recognition of Anthony, Sam, Murf, Eric, and Mir. Providing exceptional customer service is our top priority, and we're glad our team delivered an experience that exceeded your expectations. Congratulations on your Nissan Kicks! If you need any further assistance, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan and for your recommendation! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Capriceg1988, Thank you for sharing your wonderful experience at M'Lady Nissan! We're thrilled to hear that you love our dealership and that Hugo and Tommy provided such exceptional service. It's great to know that Hugo took the time to listen to your needs, helped you find the right vehicle, and made the process comfortable and pressure-free. We’re also delighted to hear that Tommy was able to make your finance experience a positive one. Providing honest, helpful, and customer-focused service is exactly what we strive for every day. Your loyalty and recommendation mean so much to us. Thank you for trusting M'Lady Nissan with your vehicle purchases, and we look forward to helping you again in the future! If you need any further assistance, please don't hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Emanuel, Thank you for taking the time to leave us a great review! We're thrilled to hear that you had such a positive experience with Hugo. He truly takes pride in caring for his customers, and it's wonderful to know that his dedication and commitment to going above and beyond made such a strong impression. We appreciate your kind words and are grateful for the opportunity to earn your business. We'll be sure to share your feedback with Hugo and the rest of the team. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Thank you for sharing your experience at M'Lady Nissan! We're delighted to hear that you found our location convenient, enjoyed our waiting area, and appreciated our willingness to locate the right vehicle when it wasn't available on-site. We're especially pleased to hear that Anthony Barbaro provided you with a positive sales experience and helped make your new vehicle purchase a smooth one. Your recommendation means a great deal to us, and we truly appreciate you choosing M'Lady Nissan. If you need any further assistance, please don't hesitate to reach out. Thank you again for your business! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Brian, Thank you for sharing your experience at M'Lady Nissan! We're honored that Hugo Duran, Scott Ryan, and Ryan Hummel were able to help you get into a new vehicle following your Chapter 7 bankruptcy. We understand that this can be a challenging situation, and we're glad our team was able to assist you and make the process a positive one. Your recommendation means a great deal to us, and we truly appreciate the opportunity to earn your business. We hope you're enjoying your new Nissan and look forward to serving you for many years to come. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear RLP, Thank you for sharing your positive experience at M'Lady Nissan! We're thrilled to hear that Anthony Barbaro took great care of you throughout the entire process of purchasing your new car. Making sure our customers feel supported every step of the way is very important to us, and we're glad Anthony delivered that experience. We truly appreciate your recommendation and are delighted to know you're happy with your purchase. Enjoy your new Nissan! If you need any further assistance, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com