Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
M'Lady Nissan
Crystal Lake, IL
1,545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,545 reviews
September 05, 2026
Great people to work with . Super friendly and helpful. They will go beyond more to help you Super friendly and helpful. They will go beyond more to help you More
by Quinterobrandon
Employees Worked With
September 04, 2026
Hola mi nombre es martín, y quería decirles que tienen un excelente trabajador Miguel palomino me dio un buen cervicio y me ayudo mucho quedé encantado con su trabajo excelente trabajador Miguel palomino me dio un buen cervicio y me ayudo mucho quedé encantado con su trabajo More
by mcdpropainters
Employees Worked With
August 18, 2026
George Was fantastic and did every thing he could to make sure the small details where not missed. He was my "point man" in this deal. George made sure the car was in the condition as described. I purchased sure the small details where not missed. He was my "point man" in this deal. George made sure the car was in the condition as described. I purchased this car sight unseen with confidence because of George. Ask for him! The car was shipped I requested pictures when it was loaded on the trailer, that did not happen. Communication with the driver was spotty at best. There was also a language issue at time of delivery. At time of delivery there was an odd smell noted (from the underside of the car), in a day or two it was gone. A week after the car was delivered I had a BMW specialist shop local to me go over the entire car. They where very pleased with the condition of the car. M'lady did (from the provided documentation) a fine job making sure things that needed to be address were taken car of prior to delivery and or sale.. They also handled paintless dent repair issues, interior blemish on the leather and paint touch up. From the first salesperson i spoke to to the "finance guy" it was a great experience. And yes George is the man "ask for him". More
by chewme01
August 04, 2026
I found MLADY Nissan to be an outstanding dealership for purchasing a vehicle and also when I utilize their service department. My review is based on the last seven years of interactions with them. Our othe purchasing a vehicle and also when I utilize their service department. My review is based on the last seven years of interactions with them. Our other vehicle is a Lexus and MLady is so much better to deal with versus our Lexus dealer. Thanks to everyone at MLady Nissan for the fantastic experience. More
by jim
July 25, 2026
En este diler dan un muy buen servicio si ocupas un carro pregunta por Hugo es el mejor para ayudarte pregunta por Hugo es el mejor para ayudarte More
by gerardomgarcia97
July 25, 2026
WE ARE NOW A 2 NISSAN FAMILY! M'Lady Nissan delivered in every way possible! After viewing their substantial selection of CPO (Certified Pre-Owned) vehicles on the website we ea M'Lady Nissan delivered in every way possible! After viewing their substantial selection of CPO (Certified Pre-Owned) vehicles on the website we easily scheduled an test drive appointment. It was a beautiful (one hour) drive from South Beloit to Crystal Lake. We were greeted immediately and pleasantly suprised by the lacked of pressure we felt. From start to finish the customer service we experienced was STELLAR and exceeded ALL of our expectations. They truly listened to our wants, needs, and desires and carefully guided us through every step of the way. Not only did we buy a car, but we bought TWO!!! A 2025 Nissan Pathfinder and 2025 Nissan Kicks. We highly recommend this dealership and amazing team for their professionalism, dedication and exceptional customer service! You won't regret it. More
by Cmcollins112
July 02, 2026
Shane at M'Lady Nissan was wonderful to work with. He was friendly, helpful, and worked hard to get the numbers to work in the right vehicle for us. He was friendly, helpful, and worked hard to get the numbers to work in the right vehicle for us. More
by Eric
June 30, 2026
Purchased 2025 Pathfinder. Went in for a oil change on our Rogue and while that service was happening ended up getting the Pathfinder. Shane was my sales rep and was great to w Went in for a oil change on our Rogue and while that service was happening ended up getting the Pathfinder. Shane was my sales rep and was great to work with. No hard sales pitch which was great. Really enjoyed the whole process at M'Lady Nissan from service to sales. Thanks again Shane. More
by kdoyle980
Employees Worked With
June 28, 2026
Shane was calm, collective, and to the point with everything I wanted to know. Great salesman over all. everything I wanted to know. Great salesman over all. More
by fireandair
Employees Worked With
June 25, 2026
Anthony at Mlady Nissan in Crystal Lake was very professional and knowledgeable. Helped me find the right car and deal for me! professional and knowledgeable. Helped me find the right car and deal for me! More
by Zachary.alfonso
