Scott Hoak
Scott Hoak at M'Lady Nissan

Scott Hoak

Service Advisior

M'Lady Nissan

5656 Northwest Highway
Crystal Lake, IL 60014

5.0
32 Reviews
5.0

32 Reviews

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32 Reviews of Scott Hoak

June 13, 2026

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Employee Rating

I definitely felt luke family. It was a team effort Anthony,Sam,Murf,Eric,Mir. My time at the dealership was very pleasant. Anthony explained everything about the deal and even s More

by Ddobenchain
Recommend Dealer
Yes
Jun 13, 2026

M'Lady Nissan responded

Dear Ddobenchain, Thank you for sharing your wonderful experience at M'Lady Nissan! We're delighted to hear that our team made you feel like family and worked together to ensure you had such a pleasant visit. It's great to know that Anthony took the time to thoroughly explain everything about your deal, show you how all the features of your Nissan Kicks work, and even followed up afterward to make sure all of your questions were answered. We truly appreciate your recognition of Anthony, Sam, Murf, Eric, and Mir. Providing exceptional customer service is our top priority, and we're glad our team delivered an experience that exceeded your expectations. Congratulations on your Nissan Kicks! If you need any further assistance, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan and for your recommendation! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

May 28, 2026

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They're always very friendly, courteous and helpful. They deliver what they promise, and the don't try to oversell you. More

by thomlamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Halabrin, Ryan Marciciak

May 28, 2026

M'Lady Nissan responded

Dear Thom, Thank you for sharing your experience with our service team at M'Lady Nissan! We're delighted to hear that Peter Halabrin, Ryan Marciciak, and Scott Hoak provided friendly, courteous, and helpful service throughout your visit. It’s especially rewarding to know that you felt no pressure and that our team delivered exactly what was promised. We truly appreciate your recommendation and your kind words about our transparency, communication, and workmanship. Thank you for trusting us with your Nissan service needs! If you need any further assistance, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

April 20, 2026

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I leased my first car from Hugo in 2014 and have since bought 4 brand new cars from MLady. I love that when I go to MLady they all remember me and know that I dont handle making the decision in a rush. Be More

by Tiffany Dzitkowski
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Apr 21, 2026

M'Lady Nissan responded

Dear Tiffany, Thank you so much for your continued loyalty and for sharing your experience with M'Lady Nissan! It truly means a lot to us that you’ve trusted us since 2014 and have now purchased four new vehicles with our team. We’re thrilled to hear that Hugo, Scott, Ryan, and the rest of our team have consistently made you feel comfortable, respected, and never pressured throughout the process. Creating a welcoming environment—especially one where you can take your time and feel confident in your decisions—is exactly what we strive for. Your kind words about being recognized and taken care of each time you visit mean the world to us. We sincerely appreciate your recommendation and look forward to continuing to serve you for many years to come. If you ever need anything, please don’t hesitate to reach out. Thank you again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

March 28, 2026

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M’Lady Nissan is my favorite dealership, all the staff are friendly, honest and professional from the president (boss) the staff and all the way to the service department. More

by Adrian
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Recommend Dealer
Yes
Mar 28, 2026

Adrian responded

Got it

March 04, 2026

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David help us from the start to the end. I didn't expect i can drive home a brand new car that day. He help us everything. We got lucky that night coz of him. More

by cyndettea
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Mar 04, 2026

M'Lady Nissan responded

Dear ndettea, Thank you for sharing your experience at M'Lady Nissan! We're thrilled to hear that David was able to help you from start to finish and made the process smooth enough for you to drive home in a brand new car the same day. That’s always an exciting moment! We’re glad David took great care of you and made the night such a lucky one. Congratulations on your new Nissan, and thank you for recommending us! If you ever need anything, please don’t hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

February 09, 2026

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This is my second purchase from M’lady Nissan, and I know it won’t be my last. Anthony Barbaro helped me with my 2025 Nissan Kicks vehicle. He was very knowledgeable and great to work with. In fact, I cannot More

by Timothy.riff
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Feb 10, 2026

M'Lady Nissan responded

Thank you to Timothy Riff for choosing M’Lady Nissan for his second purchase. We truly appreciate your continued trust and are honored to know it won’t be your last. Anthony Barbaro did a great job assisting you with your 2025 Nissan Kicks, and we’re glad to hear he was knowledgeable and easy to work with. Your kind words about Anthony and the entire Nissan team mean a great deal to us. Thank you again for your recommendation and for being part of the M’Lady Nissan family. We look forward to serving you again in the future. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

February 06, 2026

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I can’t say enough about M’Lady Nissan. This is my 5th car that I have purchased from them. Hugo Duran is your guy. He’s kind, professional and attentive to his customers. So if you are in More

by rosiog082478
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Feb 09, 2026

M'Lady Nissan responded

Dear rosig082478, Thank you so much for your continued loyalty and for sharing such a wonderful review! We are truly honored that this is your 5th vehicle purchased with us at M’Lady Nissan. That means more to us than we can say. We’re thrilled to hear that Hugo Duran continues to provide you with kind, professional, and attentive service. He truly cares about his customers, and your recommendation speaks volumes. We also appreciate the recognition of our team members who helped make your experience a great one. Your trust and recommendation mean everything to us. If you ever need anything at all, please don’t hesitate to reach out. Thank you again for choosing M’Lady Nissan—we look forward to many more years of working with you! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan www.mlady.com

September 13, 2025

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Was cordial and did a good job of explaining program without wasting a lot of time More

by Rcbaun44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 15, 2025

M'Lady Nissan responded

Dear Rcbaun44, Thank you for your review! We're glad to hear that our team—Scott, Drew, Scott H., David, and Gio—provided a clear and efficient explanation of the program without taking up too much of your time. We always aim to make the process smooth and respectful of your schedule. We appreciate your recommendation and are grateful you chose M'Lady Nissan. If you need anything down the road, we're here to help! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 05, 2025

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They were quick and listened to our needs and wants. Shane was very good to us. More

by Sassymom28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 07, 2025

M'Lady Nissan responded

Dear Sassymom28, Thank you for the kind words! We're so glad to hear that Shane and the team took the time to listen and respond to your needs quickly. It’s always our goal to make sure every customer feels heard and well taken care of. We appreciate your trust and are thrilled you had a positive experience with us. If you ever need anything in the future, we're just a call away. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 31, 2024

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Edgar Rueda was extremely helpful and informative throughout the purchasing process. He explained the features of the vehicle and seemed to really value our time by focusing on it feedback. I defin More

by Elizabeth Davis
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Edgar Rueda , Bryan Murphy

Aug 31, 2024

M'Lady Nissan responded

Dear Elizabeth, Thank you so much for your wonderful review! We're delighted to hear that Edgar Rueda provided you with helpful and informative service throughout the purchasing process. It's great to know that he took the time to explain the features of your new Nissan Rogue and valued your feedback. Your recommendation means a lot to us. If you ever need anything in the future, please don't hesitate to reach out. Enjoy your new Rogue, and thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

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