Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lou Bachrodt Auto Mall
Rockford, IL
2,335 Reviews
Welcome to Lou Bachrodt Auto Mall, where exceptional customer service has driven everything we do for generations. Proudly serving Rockford, Illinois, and the surrounding region, we offer an extensive selection of new Chevrolet, Buick, GMC, Volkswagen, and BMW models, along with one of the area's largest inventories of quality pre-owned cars, trucks, and SUVs.
As a family-owned dealership, we've built our reputation on honesty, transparency, and treating every customer like a neighbor. Whether you're shopping for your next vehicle, servicing your current one, or exploring financing options, our experienced team is committed to making every step of your journey simple, enjoyable, and stress-free.
At Lou Bachrodt Auto Mall, we're here for more than just the sale, we're here to earn your trust for years to come.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
November 07, 2026
Lou knows how to take care of their Corvette customers.
Always in good hands when I bring the Vette in for service. Keep it up team!
More
by pick01907
Verified Customer
Verified Customer
Employees Worked With
November 07, 2026
This was my second maintenance visit here one visit for
each vehicle. Both experiences were excellent. The communication was outstanding, the service was great and I have no complaints with the professiona
More
by theespoon3107
Verified Customer
Verified Customer
Employees Worked With
kyle
November 02, 2026
Total negligence and lack of knowledge on something as
simple as new tires.
Just bought a brand new 2500 HD.
First "free" oil change- what a joke. The week of their run-around was enough.
I went to ano
More
by marshall.r.wolfe
Verified Customer
Verified Customer
Employees Worked With
Service
Photos & Amenities
- After Hours Drop-Off
- Authorized Accessories Store
- Authorized Parts Store
- Children's Play Room
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Loaner Cars
- Free WiFi
- Home Delivery
- Instant Financing
- No Contact Transactions
- Pet Friendly
- Quick Lube
- Shuttle Service
- Television
- Vending Machines
