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Sam Ferrille

Overview Reviews (18)

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Sam Ferrille

Customer Experience Manager

Lou Bachrodt Auto Mall

7070 CHERRYVALE N BLVD
Rockford, IL 61112

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4.6

18 Reviews

Overview Reviews (18)

4.6

18 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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18 Reviews of Sam Ferrille

August 11, 2026

Dealership Rating

Employee Rating

Friendly, Courteous, Accommodating, Willing to get you into a car within your budget, Very Personable into a car within your budget, Very Personable More

by bestgrandmaof6val@gmail.com

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Al Luna, Prosper Rubino , Bill in charge of paperwork

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July 15, 2026

Dealership Rating

Employee Rating

You should put Volkswagen in the “Make” list. Alsomy sales person is not listed. Send one of these with information that is relevant to my purchase. I bought a Volkswagen Atlas Cross Sport but th Alsomy sales person is not listed. Send one of these with information that is relevant to my purchase. I bought a Volkswagen Atlas Cross Sport but they wouldn’t let me submit my survey until I selected a car. I “Envisioned” a better survey system. More

by dpjcarey

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Groebner

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Jul 16, 2026 -

Lou Bachrodt Auto Mall responded

We're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2026

Dealership Rating

Employee Rating

Enjoyed working with Joel. Very thorough in explainig all options availzble. Pleasant experience. Made entire process seamless Very thorough in explainig all options availzble. Pleasant experience. Made entire process seamless More

by JLWLA33

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joel Ortiz

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Jul 03, 2026 -

Lou Bachrodt Auto Mall responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 29, 2026

Dealership Rating

Employee Rating

We recently purchased a 2026 Buick Envista at Lou Bachrodt Auto Mall. This has been one, (of possibly two?), new car purchases that I can honestly say was a pleasurable experience from beginning to e Bachrodt Auto Mall. This has been one, (of possibly two?), new car purchases that I can honestly say was a pleasurable experience from beginning to end! From the people to the product all top notch. More

by 55maclark

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Groebner, Adam Dokken, Al Luna, Barb Madisen , James Egan, Prosper Rubino

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Jun 30, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the wonderful review! We're honored to hear that your purchase of your 2026 Buick Envista was such a pleasurable experience from beginning to end. Providing a stress-free, enjoyable buying experience is exactly what we strive for, and it's incredibly rewarding to know we exceeded your expectations. We're thrilled that both our team and the vehicle itself made such a positive impression. Thank you for choosing Lou Bachrodt Auto Mall and for placing your trust in us. Congratulations on your new Buick Envista, and we look forward to serving you for many years to come! 🚗😊🎉⭐ Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

June 19, 2026

Dealership Rating

Employee Rating

In for service-Good news, you did not charge me for your work as you could not identify the reason for the Tire Sensor problem. Bad news, I asked of the car dashboard was back to normal, when I got into the work as you could not identify the reason for the Tire Sensor problem. Bad news, I asked of the car dashboard was back to normal, when I got into the car it read Oil Life-thought that I could correct on the way home but so far have not been able to register MPH on the Display More

by royaltjj

Verified Customer

Recommend Dealer

Yes

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Jun 23, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.

June 10, 2026

Dealership Rating

Employee Rating

Very helpful knowledgeable professional honest Very caring on finding the best car or truck deal for the customer caring on finding the best car or truck deal for the customer More

by R.HOCHSTEIN

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jun 11, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2026

Dealership Rating

Employee Rating

friendly helpful staff, easy to work with. Sam was very knowledgeable and took his time explaining everything. Sam was very knowledgeable and took his time explaining everything. More

by blinnes

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 28, 2026 -

Lou Bachrodt Auto Mall responded

We're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 04, 2026

Dealership Rating

Employee Rating

Great Job Adam Dokken ! This was the second vehicle bought in a year at dealership.. This was the second vehicle bought in a year at dealership.. More

by GOLANDAVE57

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Adam Dokken

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Apr 06, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear Adam took great care of you again. It means a lot that you’ve chosen us for a second vehicle in such a short time. We truly appreciate your continued support and look forward to helping you again in the future. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 04, 2026

Dealership Rating

Employee Rating

Was very pleased with the way we were treated. Patrixk Morris was very friendly and knowledgeable. Was a good experience Patrixk Morris was very friendly and knowledgeable. Was a good experience More

by TWARNING56

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Adam Dokken , James Egan, Patrick Morris

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Apr 06, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear you were pleased with how you were treated and that Patrick provided a friendly and knowledgeable experience. We appreciate your support and look forward to helping you again. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 14, 2026

Dealership Rating

Employee Rating

They were very helpful, and kind explained everything so I could understand did a great job I could understand did a great job More

by leapoffaith826

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Luy, Mike, and Phil

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Mar 18, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear our team was helpful and took the time to explain everything clearly. We appreciate you choosing us and look forward to helping you again in the future. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com