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Longo Lexus

El Monte, CA

4.9
1,899 Reviews

3530 Peck Rd

El Monte, CA

91731

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1,899 Reviews of Longo Lexus

December 04, 2023

Great service will come back when service is needed. Mike was very helpful and responded to me!!!!!! More

by Gripnripdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Dec 04, 2023 -

Longo Lexus responded

Happy knowing your service visit went well with Longo Lexus | Michael Chico - We will see you in 2024 - Happy Holidays

December 04, 2023

Very Professional and friendly. Provides knowledgeable information and keeps you updated. Highly recommended and service with a smile More

by Islandgurl51 aka Susan Vazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clem Cisneros, Rodolfo Ayala Jr.
Dec 04, 2023 -

Longo Lexus responded

Ms. Vazquez thank you for your kind posting on DealerRater and happy the service team @ Longo Lexus took wonderful care of you and your auto care needs. Please have the Merriest of Holidays

December 03, 2023

The dealer provides best selling environment . The salesperson is very patient , warm , and very professional . More

by Amyheping
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Yeung
Dec 04, 2023 -

Longo Lexus responded

From all of us @ Longo Lexus - Congratulations and thank you for coming to our dealership for your auto care needs.

December 03, 2023

Very helpful and courteous. l. The rep was fantastic. Will continue to use your facility instead of other Lexus facilities. More

by duongthanhk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Dec 04, 2023 -

Longo Lexus responded

We'll make sure to share this online review with Kelly and the service team @ Longo Lexus. This is certainly going to make his day. From our family to yours Happy Holidays and please stay safe...

December 02, 2023

I choose to come here because of the great service, even though it is not close by and there are other dealers closer to me. More

by Fcortez1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Dec 04, 2023 -

Longo Lexus responded

Thank you for being the most important part of our business and happy knowing Man Wong and the service team @ Longo Lexus continues to delivery exceptional service. We will see you in 2024 and Happy Holidays

December 02, 2023

Excellent service, service advisor is detail-oriented, scheduled service completed within the timeframe, custumers' lounge is tidy. More

by traveler9050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Dec 04, 2023 -

Longo Lexus responded

Thank you for visiting Longo Lexus Svc Dept and delighted knowing your visit was comfortable. Happy Holidays - Team Longo

December 02, 2023

Mr Beau Li he is excellent service he explained everything clearly to me and range Uber drop off and pick up thank you ! More

by Terrie lam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Dec 04, 2023 -

Longo Lexus responded

Thank you Terrie for your kind posting and we will make sure Beau @ Longo Lexus Svc Dept receives a copy of this posting, it's certainly going to make his day.

December 02, 2023

Overall is very good service but still needs to improve some area which is lack of attention More

by mollyliu77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Dec 04, 2023 -

Longo Lexus responded

Thank you for sharing your viewpoint and please know we always have a service manager on duty, that's always open to hear feedback on how we can improve as a dealer. Team Longo

December 01, 2023

Service is great. Service representative is very professional in his line of work. Dealership is one of the best I have been to. More

by Flintstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Dec 01, 2023 -

Longo Lexus responded

Happy Holidays from Longo Lexus and thank you for coming to our service department.

December 01, 2023

Very courteous and professional. Well informed of the time needed and cost. Loaner processed in no time. More

by sennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Dec 01, 2023 -

Longo Lexus responded

Thank you for your rating and review - From all of us @ Longo Lexus - Happy Holidays and we will see you in 2024!

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