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Longo Lexus

El Monte, CA

4.9
2,176 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,176 Reviews of Longo Lexus

September 10, 2018

EFantastic experience! Hieu Le has excellent customer service and really works Hard to achieve 110 % customer satisfaction. Great lease experience! I highly recommend Hieu a More

by Yolanda2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Wolfson, Hieu Le
Sep 10, 2018 -

Longo Lexus responded

Thank you so much for the shout out on DealerRater - Make it a great day and enjoy your brand new Lexus. Team Longo Lexus

September 10, 2018

Best buying experience in any dealership I have been to. Fastest, easiest, and the best customer experience one can have . Sergio is the reason I buy lexus, that put a lot of weight when I ca considering op More

by Zoomtt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Orozco
Sep 10, 2018 -

Longo Lexus responded

Thank you for the shout out on DealerRater. I'm delighted to read of the caring attention provided by Sergio. Enjoy your brand new Lexus from Longo Lexus! Team Longo

September 05, 2018

Longo Lexus best place to shop for your next Lexus George Kantanto is a honest, friendly, courteous salesman at this dealership. He really knows his vehicles and will make sure that you walk away k More

by Jocee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
Sep 05, 2018 -

Longo Lexus responded

WOW - LOVE * LOVE * LOVE this review THANK YOU so much for posting this amazing review. I cannot wait to share this with George, I know it will make his day, it certainly has made mine. Kary Loefler Guest Relations Director

September 01, 2018

We really appreciated your help Victor!! Victor Reyes is the most honest salesman in this auto industry. He listened to our needs, spent time with us to decide which optons work best for us. More

by lksam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tran , Victor Reyes
Sep 04, 2018 -

Longo Lexus responded

Hi lksam, Thank you for the awesome review! I am so pleased to read of the caring attention provided by Victor. We know you have many choices when selecting a brand/dealer and were honored you have chosen Longo Lexus! Congratulations and keep spreading the word about Longo Lexus. Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

September 01, 2018

Exceeded Expectation by Salesperson and Dealership George Kantanto provided us with exceptional service with care, warmth and respect. We drove 50 plus miles to Longo because when George first reached More

by Gina456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
Sep 04, 2018 -

Longo Lexus responded

Hello Gina456, THANK YOU so much for this DealerRater posting and more importantly CONGRATS on your vehicle. All of us here at Longo are very honored you've chosen us for your car care needs. Cant wait to share your comments with George. Jessica Becerra Guest Relations Supervisor D. 626-580-6268 E. jessica.becerra@longotoyota.com

August 28, 2018

Only trusted salesman I’ve purchased multiple vehicles from Longo Lexus in the past 3 years and I always look for Victor Reyes. He’s easy to talk to and also professional, More

by PSia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tran, Victor Reyes
Aug 28, 2018 -

Longo Lexus responded

Good Morning and what a great way to start my day. Hi my name is Kary Loefler, Guest Relations Director for Longo Lexus. I cannot wait to share this review with the team members you've listed above. Make it a great day and welcome to the Longo Lexus Family! Team Longo

August 28, 2018

So pleasant This by far was the BEST dealership I ever been to that includes your salesmen they are what us customers enjoy we felt speacil thank you! More

by german1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Winiecke, George King
Aug 28, 2018 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater. Congratulations on your new Lexus from Longo Lexus. Team Longo

August 26, 2018

Will definitely do business with him again From the time i got in Longo Lexus till I got out Victor Reyes provided EXCELLENT customer service! I went in expecting to buy a used car but ended up More

by Arnoldwee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Aug 27, 2018 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU so much for posting your experience on DealerRater. I cannot wait to share this with Victor, I know it will make his day, it certainly has made mine. Welcome to the Longo Lexus Family! Kary Loefler Guest Relations Director

August 20, 2018

Longo makes it easy Great experience with Longo and our salesperson Anthony. He was patient and was willing to work with my wife and I on budget. Don’t waste your time at More

by Dying2Live
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen
Aug 20, 2018 -

Longo Lexus responded

LOVE * LOVE * LOVE this photo Nice Job - Hi my name is Kary Loefler, Guest Relations Director for Longo Lexus boy did this review make my day. Thanks for putting a smile on my face and welcome to the Longo Lexus Family! Kary

August 16, 2018

Be careful when buying certified preowned from this dealer. Always look over the entire car with attention to detail. Once Longo gets your money, they treat you like crap. I wished I had taken the time to look More

by lexusbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Nguyen, Derek Nguyen
Aug 18, 2018 -

Longo Lexus responded

Hello lexusbuyer, My name is Jessica Becerra, Guest Relations Supervisor for the dealer. On behalf of all of us at Longo please allow me to apologize for your experience. We pride ourselves on our guest service and I am sorry to read that we fell short of our usual standards during your visit. I would greatly appreciate the opportunity to discuss this matter with you directly so I can address your concerns more specifically. Please contact me at 626-580-6268 or you may email me at: jessica.becerra@longotoyota.com Hope to hear from you soon. Jessica Becerra

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