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Longo Lexus

El Monte, CA

4.9
2,042 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,042 Reviews of Longo Lexus

December 09, 2017

I’m so glad I didn’t lease anywhere else. After months of looking on the market for new cars I would like to lease. Lexus was the last on my mind that I could afford. I knew the brand was well More

by Josh_aley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Orozco
Dec 13, 2017 -

Longo Lexus responded

Good Evening Josh_aley, From all of us here at Longo Lexus we wanted to say CONGRATULATIONS on your recent Lexus purchase. I'm so delighted to read of the caring attention provided by one of our team members, Sergio. We cannot thank you enough for sharing with others who follow DealerRater about your experience. Make it a great day and Happy Holidays Team Longo

November 22, 2017

Best EVER! Katie was extremely knowledgeable. I have bought many cars in my time and Katie was by far the best and her customer service stands out from the rest. More

by Samiam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Chung
Nov 22, 2017 -

Longo Lexus responded

Good Morning it's Longo Lexus wanting to say CONGRATULATIONS on your brand new Lexus... We're so excited for you. Make it a great day and keep spreading the word about Longo / Katie we can never have enough business Happy Holidays Team Longo

November 17, 2017

Bait and switch I have been a loyal customer to Longo since the 80s! I bought a 1985 Celica, 2000 and 2006 Avalon‘s both unlimited additions, and a used Ford truck More

by Staylor412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Chae
Nov 21, 2017 -

Longo Lexus responded

Hello Sherri, My name is Regina Flores, Guest Relations Supervisor for Longo. I want to thank you for your awesome review and being our loyal guest since 80's. Wow, over 30 yrs.! I so happy to read our Sales Director Craig helped you with your new vehicle purchase. I know he will be happy knowing your experience was a great one at the end. We understand there are many choices to choose from and we want to thank you for giving us the opportunity to help you with your auto purchase. Congratulation on your purchase and thank you for being a big part of our success! Happy Thanksgiving! Regina Flores

September 14, 2017

Best car buying experience we have EVER had! Our sales consultant, Sergio Orozco, provided us with the most impressive quality service throughout purchasing our new Lexus. In fact, it was so good More

by KatsPlay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Orozco
Sep 14, 2017 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU so much for this wonderful DealerRater review. I cannot wait to share this with Sergio, I know it will make his day, it certainly has made mine. Congratulations to both you and your daughter. Kary Loefler Guest Relations Director Longo Lexus 626.580.6057

September 13, 2017

Best Coast to Coast Always professional and outstanding work. Normally bring in for service, unfortunately brought in after son had a collision. Looks outstanding and wa More

by Bluewarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique
Sep 14, 2017 -

Longo Lexus responded

Good Morning Bluewarner - it's Longo Lexus - We wanted to THANK YOU so much for this awesome review on DealerRater about one of our team members, Enrique. Be safe and make it a great day Kary Loefler Guest Relations Director

August 11, 2017

Worst Dealership Ever Lousy service, lousy customer relations. Sales department lied to us when we bought the car. Talked us into an expensive Platinum Coverage Level only More

by nomorelexus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sales Manager, Warranty Department, Financial Services and Customer Relations Manager., Paul Kim
Aug 12, 2017 -

Longo Lexus responded

Good Evening NoMoreLexus - Many of us had the pleasure of speaking with your husband today and it does sadden us to read of the ill feelings you have towards our dealership. As a goodwill gesture we have agreed and informed your husband that we will be refunding the total cost of your Vehicle Service Agreement vs. the pro-rated agreement signed on the contract at the time of purchase in 2015. Lexus Corporation, has also been updated with the dealership efforts. Sincerely, Kary Loefler Guest Relations Director

July 11, 2017

Business with Longo makes it easy via salesman I have been a regular Toyota customer and I recently purchased a brand new RAV4 on 5 July 2017. My sales experience with Mr. Trent Noller is beyond co More

by ernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Noller
Jul 13, 2017 -

Longo Lexus responded

Good Afternoon Erine - Your review landed on our Lexus DealerRater review but no frat no frown, I will make sure that Trent receives a copy of this awesome review. Congratulations on your Toyota from Longo Toyota and welcome to the Longo Family Kary Loefler Guest Relations Director Longo Toyota 626.580.6057

June 15, 2017

Longo Lexus stands behind their cars! Bought a 2008 Lexus LS 460 from Longo Lexus and it was out of factory warranty. I was told that the car is a Long Lexus "Quality Assured" vehicle and More

by LS460-RH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Want to thank the service department folks who did the repair and also the used car manager who authorized the repair. Thank you all., Eric Anaya
Jun 15, 2017 -

Longo Lexus responded

Good Afternoon - LS460-RH - it's Longo Lexus wanting to THANK YOU so much for entrusting us with your car care needs. I'm so delighted to read of the caring attention Eric provided. I will make sure he receives a copy of this review, I know it will make his day Hurry back! Kary Loefler Guest Relations Director Longo Lexus 626.580.6057

March 29, 2017

George Kantanto you’re SUPERB! Let me start of by saying I am a first time buyer. With that being said I definitely shop the market. I contacted numerous dealerships to see who w More

by Lexus21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
Mar 29, 2017 -

Longo Lexus responded

WOW - what a great way to begin my day - Hi my name is Kary Loefler, Guest Relations Director for Longo Lexus - We can't thank you enough for taking time to post this awesome review. I will make sure that George receives a copy! Sincerely, Kary

January 25, 2017

Amazing Service! Paul Wareham- service directly is amazing and he will go out of his way to make sure customer are satisfied and happy with their service before they More

by Melanie314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Wareham
Jan 25, 2017 -

Longo Lexus responded

Good Morning Melanie314 - It's Longo Lexus wanting to THANK YOU so much for posting this awesome review. We know how important your voice / experience is to our success and I'm delighted to read of the caring attention provided. Make it a great day and hurry back Kary Loefler Guest Relations Director Longo Lexus 626.580.6057

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