Longo Lexus

Sensor lite check Brought in new 460 GX for a sensor lite, tire pressure. I asked check in writer how long it might take and he responds " well if you are in a hurry m Brought in new 460 GX for a sensor lite, tire pressure. I asked check in writer how long it might take and he responds " well if you are in a hurry maybe you should come back later " Really.... That's the best way to handle customer service. After advising service writer, they amusingly dismissed comment and my concerns.. More

Amazing Leo subroto is the best sales ever,arranging all things smoothly with a super competitive price. For service, Raymond Liu delivers the utmost customer Leo subroto is the best sales ever,arranging all things smoothly with a super competitive price. For service, Raymond Liu delivers the utmost customer service More

The 2 1/4 hour oil change - with a reasonably happy ending I had a 4:30 PM appointment for an oil change. I arrived at 4:24 and was greeted professionally and told to go inside, take a seat, and wait to be cal I had a 4:30 PM appointment for an oil change. I arrived at 4:24 and was greeted professionally and told to go inside, take a seat, and wait to be called. That's exactly what I did. At 5:34 PM, John Chang told me he was sorry for the wait. I assumed that my car was finished so I said things happen. That's when he told me that the car hadn't even been brought in for service yet. He was professional and apologized and said he'd do what he could to expedite the service. He called me back in one hour later to again apologize and he told me the service had been completed. When I went ot pay, he said he was sorry for the extended wait and had asked his manager to comp the service, which is what the manager did. I thanked him and went out to get my car. That also took about 10 minutes...thus, the 2 1/4 hour oil change. More

Unthical recommended unnecessary service I had heard horror stories about Longo's service amongs my friends before but considered them as rumors until now. I went in for a oil change and fel I had heard horror stories about Longo's service amongs my friends before but considered them as rumors until now. I went in for a oil change and felt right the way being pushed for the more expensive 70K service basically the same thing except just more inspections. Came back later and was told I need a $500 axle boot replacement due to crack and leak. I declined and later took the car to a local auto shop and found out both axle boots were fine and not a sign of leak or crack. The machanic even shown me both axles boots to ease my doubts and concerns. Longo definitely lost me as a customer on both sales and service. Just hope other people do not fell victim to the same unethical tactic they shamefully employed. Consider yourself warned. More

buy a new car Li Mei is so sweet, patient and kind. Service is good and efficient. I will recommend her to my friend who needs to buy a car. Li Mei is so sweet, patient and kind. Service is good and efficient. I will recommend her to my friend who needs to buy a car. More

Excellent Service This is a commendation to one of your outstanding services to us. You impress us as a very gracious and courteous person. Your performance, profession This is a commendation to one of your outstanding services to us. You impress us as a very gracious and courteous person. Your performance, professionalism, expertise, knowledge and analysis of your product, and your pleasant personality, could easily earn you a super 5-star rating. And Longo Lexus should be very proud to have such a fine person, Li Mei, in their working force We are very happy to have bought our car through Li Mei. Many thanks. More

Awesome Car Buying Experience "New 2014 IS250 F Sport" I made the car purchase on 04/19/2014. I came in to this dealership knowing what car I wanted and how much I wanted to pa "New 2014 IS250 F Sport" I made the car purchase on 04/19/2014. I came in to this dealership knowing what car I wanted and how much I wanted to pay for it. My cousin and I parked and came out of my car. We started walking around and we were approached by Francisco Maragay, an awesome car sales man. He provided excellent customer service. He was very friendly and professional. Francisco was very patient; he worked very hard to achieve the deal I wanted from Longo Lexus. I recommend not only Longo Lexus El Monte, but the car salesman, Francisco Maragay. This was such a pleasant car buying experience. Thank you Francis!!! More

Great customer service our sales person bruce did a great jod very professional and very caring i hardly suggest this dealership they have very friendly employee our sales person bruce did a great jod very professional and very caring i hardly suggest this dealership they have very friendly employee More

Excellent Customer Service Bruce & Lorna "new ES300h" We recently purchased a new Lexus; Li Mei was very professional, personable and worked hard to achieve a deal that met ou Bruce & Lorna "new ES300h" We recently purchased a new Lexus; Li Mei was very professional, personable and worked hard to achieve a deal that met our bottom line. If you are considering the purchase of a new Lexus, my wife and I recommend that you ask for Li Mei; she will work with you to achieve the best possible deal while maintaining the highest level of customer service. More

Letter to the President of Longo Lexus “I appreciate the professional service and pleasant buying experience that I received from Ed Perez at your dealership. He was friendly and professio “I appreciate the professional service and pleasant buying experience that I received from Ed Perez at your dealership. He was friendly and professional. Even though I arrived at 7:30 on a Sunday evening and saw that you closed at 8:pm, I was never rushed or pressured, and the entire team stayed until about 10:PM to conclude the deal. Then, on Tuesday, Ed personally delivered the Lexus to me in Granada Hills, at least 30 miles from your dealership, and took the time to walk me through the car’s many features and ensure that all of my final questions were answered. As I said earlier, Ed Perez made the entire buying experience a very enjoyable and satisfying one. Thank you and your entire team.” More