Longo Lexus

Business with Longo makes it easy via salesman I have been a regular Toyota customer and I recently purchased a brand new RAV4 on 5 July 2017. My sales experience with Mr. Trent Noller is beyond co I have been a regular Toyota customer and I recently purchased a brand new RAV4 on 5 July 2017. My sales experience with Mr. Trent Noller is beyond compare. I can not complain with my previous experience with other salesman with Longo Toyota but Mr. Noller service is outstanding. He is direct to the point and a good communicator. His responses to my emails are quick that made my transaction easy. He is friendly and courteous that makes every customer at ease. If he is due for promotion to the next level, he deserves it. More

Longo Lexus stands behind their cars! Bought a 2008 Lexus LS 460 from Longo Lexus and it was out of factory warranty. I was told that the car is a Long Lexus "Quality Assured" vehicle and Bought a 2008 Lexus LS 460 from Longo Lexus and it was out of factory warranty. I was told that the car is a Long Lexus "Quality Assured" vehicle and has 90 days/3000 miles dealer warranty. After taking the car home, I found that there was a small hole on the muffler and also the engine was rough in idle when in Drive or Reverse mode. Took the car back to the dealer. Eric Anaya handled the visit. He arranged the inspection and repair. During the inspection process, the Service Department folks also found a number of other minor things that needed a fix. Eventually, they replaced water pump, drive belt, drive belt tensioner, head gaskets on both left and right engine sides, installed spark plug seals, replaced the leaky muffler with a new one, changed coolant as part of coolant pump replacement procedure. The total cost was over $2200. Because the car is their Quality Assured vehicle, there was no charge to me personally. Also, they provided a courteous (loaner) car while the repairs were done. If you need to buy a used Lexus car, buy it from Longo Lexus, because they stand behind the cars they sold. More

George Kantanto you’re SUPERB! Let me start of by saying I am a first time buyer. With that being said I definitely shop the market. I contacted numerous dealerships to see who w Let me start of by saying I am a first time buyer. With that being said I definitely shop the market. I contacted numerous dealerships to see who would work best with me. I can simply say George Kantanto from Longo Lexus is by far the best! The whole transaction was flawless! Everything was at ease! No stress or frustration and he was very informative! I was happy from the start till the end. George worked with me on getting a 2017 Lexus Rx 350! Its a beautiful car and I want to thank George for taking great care of me. I HIGHLY RECOMMEND everybody to do business with George Kantanto! You'll be satisfied! I will see you very soon George as I have a friend who will be buying a car from you. Its my pleasure doing with business with you and I appreciate everything! More

Amazing Service! Paul Wareham- service directly is amazing and he will go out of his way to make sure customer are satisfied and happy with their service before they Paul Wareham- service directly is amazing and he will go out of his way to make sure customer are satisfied and happy with their service before they pick up their car. His staff are upmost professional, friendly and very helpful. Many thanks to Robin Ho and Beau Ly- these two gentleman are the reason why I take my service to Longo. Each time I come in to get service they always take care of me. Very patience going over what was done and make sure to answered all my questions and concerns. I travel from Anaheim over an hour away with traffic and it wells worth the drive. I love it here, Longo Lexus service for LIFE! More

Total Rip-Off !!!! Beware ! Take advantage of WOMEN !!!! My wife took her 2009 ES-350 in for a simple oil change and they charged her $125.00....not 1st time but for sure last ti Take advantage of WOMEN !!!! My wife took her 2009 ES-350 in for a simple oil change and they charged her $125.00....not 1st time but for sure last time !!!! Didn't check anything else !!!! She asked to please check brake wear since the car has 40,000 miles and they told her she must pay for a $350.00 service program !!!!!.....We have been Lexus/Toyota family for over 20 years, my wife will replace her ES-350 this summer with a INFINITI .....My own previous 2008 LS-460 never cost that much for a oil change !!!!!! More

Disapppointing Experience Well, I purchased my car in April and the experience was amazing. However, today I brought my car in for service and was very disappointed with the ex Well, I purchased my car in April and the experience was amazing. However, today I brought my car in for service and was very disappointed with the experience. It certainly did not match the white glove service received when I purchased the car. I brought my car in for a 10,000 mile routine service and was informed they needed to address a recall and would need to order the part and keep the car. I agreed to do so if they coukd provide a loaner, since they needed to keep it a couple of days. They didn't have a Lexus loaner, so they sent me to Enterprise located on their property. It would have been nice if they could have reserved car for me, but rather just sent me there to see what they had. From the beginning the women at Enterprise was condescending and quick to give me the lowest quality vehicle. Once she brought up the small dirty base model Jeep Patriot. I was reluctant to accept it since it had such a small backseat for my family who is visiting. She basically told me that she had a 4 Runner, but Lexus wouldn't approve it. I ask you, why would Lexus not approve 4 Runner, when they have my new RX350 due to a recall. When I asked the women to ask them to approve, she reluctantly said: it will be awhile so you will have to wait. So I agreed to wait. During my wait, I walked back to Lexus to see if they possibly had a loaner returned. When I explained the car I was given, he stated that they had a few loaners, not sure why they didn't earlier, but the size was not much bigger. Okay, not any bigger, but clearly nicer. When I was discussing the vehicle he jumped on the phone and left me standing there waiting while he was talking. I decided I had had enough, and walked back to see if Enterprise had approval for a different vehicle, not the case. The women basically stated they had no other vehicles available. What happens to a 4 Runner? Unbelievable! I came to Longo for service, despite working up the street from Glendale Lexus, because of the great personified service I received when I purchased the car. Hmmm..!! This is not 5- star I was promised. Disappointing. I think if you are servicing a vehicle, particularly due to a recall, you bend over backwards to put the customer in a comparable vehicle. And make sure they leave feeling special...quite the contrary. More

Bad customer service I called for information on a lexus ls 460 and made a offer about $1500 less than the asking price since I live 2 hours away I wanted to see if it was I called for information on a lexus ls 460 and made a offer about $1500 less than the asking price since I live 2 hours away I wanted to see if it was negotiable. Leo was very RUDE! He made comments saying you are not the only one interested in this vehicle. I have plenty of people interested, no we will not go down on the price he would continuously interrupt me. We all know how it should've been handle a simple no and a statement saying if we get another ls 460 at you asking price we will give you a call.I would not buy a car from Leo if the would reduce the price period this guy should not be working at a dealership check his work ethic. More

Victor Zeng SALES: Victors Zeng is the person we have always purchased cars through at Longo Lexus. HE IS EXCELLENT. We have purchased cars at other dealers b SALES: Victors Zeng is the person we have always purchased cars through at Longo Lexus. HE IS EXCELLENT. We have purchased cars at other dealers but no dealer has ever come close to Longo Lexus and in particular Victor Zeng. SERVICE: The check in portion is speedy and very polite. The service is always well done and when the car is completed it is returned nice and clean. More

Good service Frank was courteous and he addressed the problem very well I will repeat this good experience again and tell all my friends about it and I'm also thin Frank was courteous and he addressed the problem very well I will repeat this good experience again and tell all my friends about it and I'm also thinking about buying a second lexes from Longo Lexus. More

Bad initial experience saved by Clem and Frank Lorusso Called Longo Lexus service department for service of my navigation system of my RX 350. The girl that answered the line denied a loaner for the day si Called Longo Lexus service department for service of my navigation system of my RX 350. The girl that answered the line denied a loaner for the day since the service would take no more than 2 hours, I then asked to speak to someone else or a manager to see if there could be an exclusion. Instead of transferring me to a manager, she basically whispered "oh my god", then hung up the phone. Needless to say, I was astounded by such customer service. Unfortunately I had to fix my navigation system so had to bring my RX 350 into Longo. When I told Frank Lorusso, he brought in his manager,Clem, who redeemed Longo Lexus service department by not only promising to look into the matter but also by fixing my car within 30 minutes. He further offered me to pick up my car by flatbed for future services. After leasing with Lexus for the past 3 years I was ready to give up on them after being treated with such disrespect by the initial phone call, but luckily Clem saved Longo 's service department and earned them a 4 star rating. More