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Longo Lexus

El Monte, CA

4.9
1,990 Reviews

3530 Peck Rd

El Monte, CA

91731

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1,990 Reviews of Longo Lexus

October 13, 2015

Excellent service very happy with Felix Felix Giles was very helpful in many ways I would recommend him to everyone who is looking to buy at Longo Lexus He took his time to give us the best More

by Bbking123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Giles
Oct 13, 2015 -

Longo Lexus responded

Good Afternoon Bbking123 - My name is Kary Loefler, Guest Relations Director for Longo Lexus. I just wanted to say THANK YOU so much for taking YOUR time out of your day to post this wonderful review. Make it a great day and keep spreading the word about Longo Lexus / Felix we can never have enough business. Kary Loefler

September 10, 2015

Bad service ever Bring my car to have oil n filter change and also need them to check and reset the maint light. They did note in the paperwork. After service, I foun More

by Guest
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Alexander Yu
Sep 10, 2015 -

Longo Lexus responded

Good Afternoon, My name is Kary Loefler, Guest Relations Director for the dealership. Because your experience does matter to our company, I would like to research your visit thoroughly. Please feel free to contact me at 626.580.6057 or kary.loefler@longotoyota.com so I may obtain your vehicle information to begin my investigation. Sincerely, Kary Loefler

July 25, 2015

My first car! Longo Lexus lives up to its reputation! I came here to buy a car and the overall experience with Sabino and the whole process of buying a car went rea More

by Giangxtran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas, Gabriel Morones
Jul 27, 2015 -

Longo Lexus responded

Hello Giangxtran, My name is Regina Cortes, Guest Relations Supervisor for the dealer. I first want to say Congratulations on your new Lexus! We also want to thank you for choosing Longo for your auto needs. We know there are so many choices out there and couldn't be more happier that you choose Longo. We also want you to know if you have any questions please contact Sabino or myself at (626) 580-6268 or regina.cortes@longotoyota.com Welcome to our Longo Family, Regina Cortes

July 06, 2015

My birthday present is awesome! This is our second car from Longo. Even more impressed this time around. Rony Parada was excellent to work with. I have never worked with a sales du More

by maylatht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rony Parada
Jul 06, 2015 -

Longo Lexus responded

Welcome back to Longo Lexus - Good Morning, my name is Kary Loefler, Guest Relations Director for the dealership. I just wanted to THANK YOU for posting this wonderful review about your experience. We know how important word of mouth is for any business and we certainly appreciate your efforts in spreading the word about Longo / Rony. Once again, thank you for being the most important part of our business.. Kary Loefler

June 16, 2015

Choose Longo Lexus and ask for Jeff! I purchased a 2015 Lexus IS F-Sport from Longo Lexus with the help of Jeff, the internet sales manager. He got the exact color combo that I wanted ins More

by Raymond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Winiecke
Jun 17, 2015 -

Longo Lexus responded

Hello Raymond, My name is Regina Cortes, Guest Relations Supervisor for the dealer. I first want to say CONGRATULATIONS on your new 2015 IS F-Sport! That is so awesome. I will certainly send a copy of your review to Jeff and his management team. It makes us happy to know that you are happy and of course making sure the whole process was comfortable for you. Thank you for choosing Longo and being part of our success! Regina Cortes

June 02, 2015

Unprofessional. Stay away if you are an out of state buyer Called about2011 Lexus LX570. Having purchased several cars out of state surprised that they refused to sell me the car-too lazy to do paperwork. More

by kbtb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Chae, Victor Reyes
Jun 05, 2015 -

Longo Lexus responded

Good Morning My name is Kary Loefler, Guest Relations Director for the dealership. First allow me this time to apologize for the less-than-satisfactory experience you had while doing business with our company. Because your feedback matters and due to the lack of information posted in this review I would like to research this matter further for you. Because this is a public forum platform, please feel free to email me details on your experience at, kary.loefler@longotoyota.com I look forward to hearing from you Kary Loefler

May 20, 2015

JERRY IS THE BEST HELPER TO GET YOUR CAR I have bought several Toyota and Lexus cars from Jerry during the last 7 years and strongly recommend him to whoever wants to buy Lexus cars. Jerry i More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Wu
May 20, 2015 -

Longo Lexus responded

Good Morning - My name is Kary Loefler, Guest Relations for Longo Lexus. I just wanted to THANK YOU for posting this wonderful review about Jerry. I will certainly make sure he receives a copy of this review. I know it will make his day, it certainly has made mine. Once again, thank you for being the most important part of our business! Hurry back Kary

May 16, 2015

Great buying experience but car has 2 problems already!!! On the POSITIVE side, I will definitely recommend Longo Lexus and my sales person to George Kantanto to all of my friends and relatives who are inte More

by jc91201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Kantanto
May 19, 2015 -

Longo Lexus responded

My name is Kary Loefler, the Guest Relations Director for Longo Lexus. I wanted to take this opportunity to personally thank you for choosing our dealership to handle your car care needs. I know a great amount of care goes into choosing a dealership and your decision reaffirms our belief in the old fashioned way of doing business “Being here for our guests”. We understand the importance of having good people representing our company and we are very fortunate, to have George Kantanto on our team. I'm sorry to read of the inconvenience your service matter is causing you at Lexus of Glendale. Please know because you've purchased your vehicle with us, we do offer a flatbed service (please review our website) www.longolexus.com to see all the details for this guest offering. Once again, thank you for your kind words and welcome to the Longo Lexus family! Kary Loefler Guest Relations Director 626.580.6057 Mr. Wang, thank you again for being the most important part of our business. Sincerely,

May 12, 2015

Just terrible Worst experience of my life. Purchased a used Lexus Gx470 and had nothing but problems. The Lexus was under warranty and had multiple problems that th More

by Cal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Morones
May 14, 2015 -

Longo Lexus responded

Good Morning Calin, My name is Kary Loefler, Guest Relations Director for the dealership. I wanted to acknowledge your posting on YELP and also on Google (+). Please accept our sincere apologies for any frustration your visit may have caused. Because you do matter to our company, I would like to research this matter further. To do so, I will need some information from you. Please feel free to message me back and or contact me directly at 626.580.6057 or kary.loefler@longotoyota.com I look forward to hearing from you. Kary Loefler Guest Relations Director

April 30, 2015

Poor Sales Staff Service This sales staff has treated me poorly, I wouldn't visit this dealership again. They really just gave me the run around and wasted my time. More

by I give up
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Wu, Victor Reyes, Sabino Cuevas
May 01, 2015 -

Longo Lexus responded

Good Evening My name is Kary Loefler, the Guest Relations Director for the dealership. First, I would like to apologize for your disappointing experience with our dealership. We pride ourselves on offering a level of personal service that is among the best in the world and it greatly concerns all of us when we fail to live up to the expectations of our guests. The treatment you describe in your review is definitely not how we train our employees to treat our guests. I welcome the opportunity to talk with you personally and allow me the opportunity to regain your trust in our company. Please feel free to contact me at (626) 580-6057 or kary.loefler@longotoyota.com Kary Loefler

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