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Longo Lexus

El Monte, CA

4.9
1,899 Reviews

3530 Peck Rd

El Monte, CA

91731

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1,899 Reviews of Longo Lexus

December 10, 2023

The services were good I definitely recommend friend to Longo for services in the future More

by steck007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Yeung
Dec 11, 2023 -

Longo Lexus responded

Congratulations on your recent purchase from Longo Lexus and happy Matthew and the team took wonderful care of you and your auto care needs.

December 10, 2023

Great service fast turnaround. Edgar was great who was my service rep. Car was even washed after its service. More

by Peter_boyadjian
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Dec 11, 2023 -

Longo Lexus responded

Thank you Mr. Boyadjian for entrusting the service team @ Longo Lexus with your auto care needs. Happy Holidays and we will see you in 2024!

December 10, 2023

Very satisfied Fast friendly and nice peoples The price was reasonable and the benefits is great More

by Fery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hieu Le
Dec 11, 2023 -

Longo Lexus responded

From all of us @ Longo Lexus, we're honored to serve you and please enjoy what you drive

December 09, 2023

I always receive second to none service from Edgar service advisor. Very happy bringing all my Lexus to him! More

by jh.nisamex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Dec 11, 2023 -

Longo Lexus responded

We never want you going anywhere else but Longo Lexus for your auto care needs. Happy Holidays and we will see you in 2024!

December 08, 2023

Checking car in will take some time because lines are long. My car kept having brake issues and it’s the third time having to bring back. The service rep there is always different so the service level is More

by amyifan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang, Michael Chico, Jackelyne Martinez
Dec 08, 2023 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and allowing Longo Lexus the opportunity to review and respond. We were able to discuss this matter in detail with your consultant Jackelyn and we advised the recheck policy needed would be 24 hrs. for our Shop Foreman to contact Lexus and create a technical assistance service request. We’re sorry if there’s still some unanswered questions you may have. Your consultant tried contacting you today (Dec 8, 2023) and was unsuccessful. Please feel free to contact Jackelyn at your convenience to discuss this matter further.

December 08, 2023

Great service she addressed all of my concerns and very helpful about educating on future needs More

by Kimlee102468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
Dec 08, 2023 -

Longo Lexus responded

Thank you for coming to Longo Lexus Svc Dept and delighted knowing of the caring attention the team provided. Have a wonderful weekend and we will see you in 2024

December 08, 2023

Good service, good treatment and showing me the vehicle and test drive. Will come bavk More

by donpetrushkin1949
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Littleton
Dec 08, 2023 -

Longo Lexus responded

Thank you for coming to Longo Lexus and happy Gary and the sales team took wonderful care of you - Happy Holidays

December 08, 2023

It’s always a pleasure dealing with Edgar Anzaldo at Longo Lexus. He gets me in and out quickly. Explains everything that I need to know. I have recommended Edgar and Longo Lexus to many friends and fam More

by briankwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Dec 08, 2023 -

Longo Lexus responded

What a great way to end our week @ Longo Lexus with such a kind posting on DealerRater - Thank you for taking time out of your day to post. Please have the Merriest of Holidays and we will see you in 2024!

December 07, 2023

I bought 4 cars in this dealership. I think they’re the best lexus dealership in los angeles overall. More

by streamhvac
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kim, James Dahlstein
Dec 07, 2023 -

Longo Lexus responded

Thank you for always remembering Longo Lexus for your auto care needs and enjoy all your upcoming holidays in your Lexus...

December 06, 2023

Man Wong was very helpful through the service process and even ordered me an uber to pick me up when my car was ready! More

by anthonycook999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Dec 06, 2023 -

Longo Lexus responded

Thank you for being the most important part of our business @ Longo Lexus and we will see you in 2024 - Happy Holidays

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