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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
847 Reviews
Call Service Center (432) 614-0345

847 Reviews of Lithia Hyundai of Odessa - Service Center

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July 01, 2023

Totally rebuilt service area and dealership. Very nice inside. It took about an hour and a half to get my oil changed and tires rotated. Did a good job. More

by CPALMER59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jul 05, 2023 -

Lithia Hyundai of Odessa responded

We're happy to hear you had an awesome time with us at Lithia Hyundai of Odessa! Thanks for sharing your experience. We hope you stop by and see us again soon.

June 30, 2023

The dealership is ok but lacks courtesy car for assisting customers if they have to leave the car behind for repair. They should put that into consideration. More

by PALSKYFLY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jun 30, 2023 -

Lithia Hyundai of Odessa responded

Hi PALSKYFLY. Thank you for reviewing us and offering your sentiment. We hope you can give us another chance to deliver a better level of service as we strive for excellence and hope we can turn this experience around. Please call us at (432) 614-0345 so we can further discuss. Thank you!

June 30, 2023

I really appreciate the service and everything that they've done and I will send other people More

by CALVINBROOKS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jul 05, 2023 -

Lithia Hyundai of Odessa responded

Thank you, CALVINBROOKS57. We appreciate your kind review of Lithia Hyundai of Odessa and hope you will visit again soon. As a valued customer/guest, we look forward to taking care of your needs in the future. Until we see you, take care!

June 26, 2023

The lady that helped me was rude I don't feel comfortable at that location More

by JOSIEBUNUELOS
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don't know the name
Report | Print
Jun 30, 2023 -

Lithia Hyundai of Odessa responded

Please reach out to us at (432) 614-0345 so we can understand what happened and how we can improve. We look forward to hearing from you.

June 26, 2023

Great friendly people help me through the deal. Great finance people very very very proud of them and I’ll be back for more. More

by JEKAPALA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Bettis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Barajas, Eric Gonzales, Vincent Nunez, Frank Carrillo, Jose Moreira, Karen Betancourt, Joseph Cadenhead, Amy Willingham, Branson Davis
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Jun 30, 2023 -

Lithia Hyundai of Odessa responded

Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Lithia Hyundai of Odessa.

June 25, 2023

Great people working in the front, and they got my vehicle taken care of in a timely manner. Love the new look of the building. More

by FordGuy4Life
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jun 30, 2023 -

Lithia Hyundai of Odessa responded

Thank you for the wonderful review of Lithia Hyundai of Odessa. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

June 25, 2023

Feel the service center need to know more about the car and issues before they speak. Very rude and has gone back on there word not trust worthy at the service center. More

by JPEARSON8779
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Eric Gonzales, Vincent Nunez, Roberto Ramirez, Joseph Cadenhead
Report | Print
Jun 30, 2023 -

Lithia Hyundai of Odessa responded

Please reach out to us at (432) 614-0345 so we can understand what happened and how we can improve. We look forward to hearing from you.

June 24, 2023

Terrible service never answered never called back had my car about 4 months. Put 200miles on it for a blown radio. More

by Augustine
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Eric Gonzales
Report | Print
Jun 30, 2023 -

Lithia Hyundai of Odessa responded

Please reach out to us at (432) 614-0345 so we can understand what happened and how we can improve. We look forward to hearing from you.

June 24, 2023

I am so glad that Eric is back and running the service department. The other service managers were ok but Eric understands customer service and so do his associates. I felt like was I taken care of and More

by TRISTANGARCIA21
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jun 30, 2023 -

Lithia Hyundai of Odessa responded

Hello and thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at Lithia Hyundai of Odessa and what we offer.

June 23, 2023

Very professional and helpful throughout the entire process 👏. Thanks to everyone who made the process an enjoyable one ✨️. More

by JUDGE.TG
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales, Eric Gonzales
Report | Print
Jun 30, 2023 -

Lithia Hyundai of Odessa responded

We hope to see you again soon at Lithia Hyundai of Odessa. Until then, take care!

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