Lithia Hyundai of Odessa - Service Center

Extremely hard to reach on the phone, left several messages! Trying to make an appointment, but have some questions messages! Trying to make an appointment, but have some questions More

So I had the worst experience I have had since going to this location. I went a few weeks ago to purchase tires. The service clerk had no experience and had a horrible attitude towards customers. When I this location. I went a few weeks ago to purchase tires. The service clerk had no experience and had a horrible attitude towards customers. When I purchased the 4 tires for my vehicle I went over to the service desk to make an appointment for the mounting of the tires. The service clerk stated to me that I didn’t need an appointment and just to come early in the morning. Well I did just that. What was suppose to take a couple hours took 9 hours because of wrong information from the service clerk. Because I am a truck driver and live an hour out of town I couldn’t come back. Plus since it took so long to mount the tires and get the service my car needed I was unable to go to work that night because of fatigue. So not only was I imposition I lost a days pay because of this service clerks lack of customer service. I also wasn’t given any warranty on the tires. I do have to say that in the last few months the service department has gone down hill. Just to let people know. I submitted a complaint online to Lithia and on Google Maps. Not one time has anyone tried to reach out to apologize or to remedy the situation. Just goes to show you that some businesses don’t appreciate customers. More

They are always courteous and accommodating and was able to answer all of my concerns. to answer all of my concerns. More

It was my first time buying from a dealership and I received the best customer service received the best customer service More

Well I took it in Monday for service and at 4:45 my car started stuttering and the oil light came on. Called to take it back to dealership but they closed early. Upon looking around under the car there was started stuttering and the oil light came on. Called to take it back to dealership but they closed early. Upon looking around under the car there was a large puddle and when trying to check oil it is empty.. More

Excellent service quick fast and out same day. I would recommend this dealer to others. I would recommend this dealer to others. More

Very good service, easy access to service, everyone was polite and professional. It was nice to find great service polite and professional. It was nice to find great service More

The only drawback I had was trying to schedule an appointment and the service department never picked up the phone. I called 4 to 5 times I finally went down in person to make an appointment. appointment and the service department never picked up the phone. I called 4 to 5 times I finally went down in person to make an appointment. More

Great service! Eric was very helpful and informative. I’ll recommend Hyundai service department to anyone I know. Eric was very helpful and informative. I’ll recommend Hyundai service department to anyone I know. More

My car had all the same problems as before. All they did was put a fancy sticker on my window. The reason I will never buy a hyundai again is because of the lousy service and parts department h All they did was put a fancy sticker on my window. The reason I will never buy a hyundai again is because of the lousy service and parts department here in odessa. More