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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.2
874 Reviews

874 Reviews of Lithia Hyundai of Odessa - Service Center

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August 18, 2023

Service department is very poor service manager does not return phone calls he don’t answer his phone very poor management More

by PLABELLA62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department the only one that was kind and helpful was the porch people and the receptionist
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback, Rich. We apologize for any inconvenience you experienced with our service department. We strive to provide prompt and reliable assistance to all our customers. We appreciate your patience and will work on improving our communication channels to ensure a better experience for you and our future customers.

August 18, 2023

Brought car in for a shaking while accelerating. Needed to have wheel locks changed out to evaluate car for wobble. All they did in 41/2 hours was change wheel locks. Now have another spot for origi More

by RFRENCH3601
Recommend Dealer
No
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback, Rich. We apologize for any inconvenience you experienced with our service department. We strive to provide prompt and reliable assistance to all our customers. We appreciate your patience and will work on improving our communication channels to ensure a better experience for you and our future customers.

August 17, 2023

Friendly and helpful. Eager to assist. Thanks very much. Looking fotward to next visit for my next oil change More

by DARRELLTOMLINSON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jjohnny Eguia
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Lithia Hyundai of Odessa.

August 17, 2023

They need to check recalls b4 making a sale Had to take car back next day due to 3 recalls and needing an oil change More

by JR1988114030
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name but young Hispanic good looking guy..I want to say Joe but unsure
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Lithia Hyundai of Odessa.

August 16, 2023

Dealers replaced instrument cluster, however the computer neve reset the miles driven on the car. Eric in service was informed, never heard back from him. Drove the car back to Hyundai & talked with service More

by JTREATSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric & Christopher in the service dept.
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback, Rich. We apologize for any inconvenience you experienced with our service department. We strive to provide prompt and reliable assistance to all our customers. We appreciate your patience and will work on improving our communication channels to ensure a better experience for you and our future customers.

August 16, 2023

Great customer service. We're very friendly and fast and efficient. Always take care of me More

by aleopardgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Lithia Hyundai of Odessa.

August 15, 2023

Working with Lythia Hyundai was an amazing experience! My sales rep., RJ, worked very hard to find the right car for me and the entire process was smooth and painless! Everyone was knowledgeable about the More

by AGGIE_97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rj Peroutka
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

We appreciate your kind review of Lithia Hyundai of Odessa and hope you will visit again soon. Take care.

August 05, 2023

Techs don't check the vehicle's as they said cause I disconnect one of my headlights and they said that everything was good on my car and that the tech check my fob and it was working perfectly More

by rosalez6josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

While we are thankful for your feedback, we would like to learn more about why your experience was not an exceptional one. Reach out to us at (432) 614-0345 to let us know how we can improve for your next visit.

August 05, 2023

Great service, they were professional, courteous and the work was done fast. Would recommend this place More

by LETTYGARAY88
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

We appreciate your kind review of Lithia Hyundai of Odessa and hope you will visit again soon. Take care.

August 04, 2023

All of the people I met every one of them were great! Very much was knowledge. More

by PJCARTER0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bettis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richardo Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jjohnny Eguia, Vianey Serna, Hope Luna, Mary Galeas, Rj Peroutka
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

We appreciate your kind review of Lithia Hyundai of Odessa and hope you will visit again soon. Take care.

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