Lithia Hyundai of Odessa - Service Center

One basic rule of sales is to under promise and over deliver. However, this service department did do what was required of them without me constantly being in contact. deliver. However, this service department did do what was required of them without me constantly being in contact. More

Had to wait over a month for appt then get there no appt very over priced for repairs very over priced for repairs More

It shouldn't take all day for a scheduled recall Work was only 30 minutes max and then a lot of waiting on paperwork Staff went to lunch and left customers hanging waiting for several hours Manager r was only 30 minutes max and then a lot of waiting on paperwork Staff went to lunch and left customers hanging waiting for several hours Manager rarely came out of his office and did not help any customers The vending machines were broken and there were no amenities available other than coffee The facility was clean and organized and I would have recommended future purchases to our procurement department if the service department was on point More

Service department is very poor service manager does not return phone calls he don’t answer his phone very poor management return phone calls he don’t answer his phone very poor management More

Brought car in for a shaking while accelerating. Needed to have wheel locks changed out to evaluate car for wobble. All they did in 41/2 hours was change wheel locks. Now have another spot for origi Needed to have wheel locks changed out to evaluate car for wobble. All they did in 41/2 hours was change wheel locks. Now have another spot for original problem. More

Friendly and helpful. Eager to assist. Thanks very much. Looking fotward to next visit for my next oil change Eager to assist. Thanks very much. Looking fotward to next visit for my next oil change More

They need to check recalls b4 making a sale Had to take car back next day due to 3 recalls and needing an oil change car back next day due to 3 recalls and needing an oil change More

Dealers replaced instrument cluster, however the computer neve reset the miles driven on the car. Eric in service was informed, never heard back from him. Drove the car back to Hyundai & talked with service neve reset the miles driven on the car. Eric in service was informed, never heard back from him. Drove the car back to Hyundai & talked with service manager Christopher. He said he would get in touch with the tech people to see what could be done, & call me back. This was on August 3,2023. I have left a message twice to be called back, & that has not happened as of today. I am very upset. More

Great customer service. We're very friendly and fast and efficient. Always take care of me We're very friendly and fast and efficient. Always take care of me More

Working with Lythia Hyundai was an amazing experience! My sales rep., RJ, worked very hard to find the right car for me and the entire process was smooth and painless! Everyone was knowledgeable about the My sales rep., RJ, worked very hard to find the right car for me and the entire process was smooth and painless! Everyone was knowledgeable about the vehicles and which ones would and wouldn’t fit my needs. More