Lithia Hyundai of Odessa

Not too happy how the situation arose while I was at the dealership. I left upset. dealership. I left upset. More

I just bought my 2024 Hyundai Sonata on Saturday. I am overwhelmed how smooth the process took. The best part was how awesome Theodore Schroeder performed his duty as a professional car salesman. He I am overwhelmed how smooth the process took. The best part was how awesome Theodore Schroeder performed his duty as a professional car salesman. He made me feel very comfortable and I trusted him. He knows how to treat his customers with respect. He wasn't pushy in getting the sale. Theodore Schroeder is awesome. More

The service department notify us every step of the way and what items were going to need to be replaced ahead of time for us to approve. Process were quick and easy. and what items were going to need to be replaced ahead of time for us to approve. Process were quick and easy. More

It didn't go as I thought it would. They told me that my payment on a new car trading in my would be about $100 more a month, and I can't afford that. They told me that my payment on a new car trading in my would be about $100 more a month, and I can't afford that. More

No, I'm not going to do that Just eight more words, huh? Let me think Let me think More

Not the first time I have been lied to at Lithia - I had a Tucson for 12 years before my Santa Fe - great cars but lousy dealership. a Tucson for 12 years before my Santa Fe - great cars but lousy dealership. More

We went to Hyundai just to look around and met Jr he understood we were just looking and not sure if we were ready to make a purchase. He was still very helpful with any & all the questions we had. We w understood we were just looking and not sure if we were ready to make a purchase. He was still very helpful with any & all the questions we had. We went back and forth looking around at other dealerships as well and probably went to Hyundai atleast 3-4 days in a row. Each day we went we would always see a man with this hat coming towards us lol & it was Jr each time there to greet us answer any questions we had. In all we did decide to make a purchase I was very happy with and the process was smooth. One of the main reasons we chose to make a purchase with Hyundai was because of Jr! We had a amazing experience and will be back! More

I always refer my family and friends to them I have faith in their service. in their service. More

RAFAEL PENA WAS AN EXCELLENT SALESMAN! !!!! I JUST WANTED TO TAKE A MINUTE TO RATE MY RECENT EXPERIENCE AT LITHIA HYUNDAI. AS YOU CAN SEE I GAVE IT A 5 STARS. THIS WAS A VERY SMOOTH PROCE !!!! I JUST WANTED TO TAKE A MINUTE TO RATE MY RECENT EXPERIENCE AT LITHIA HYUNDAI. AS YOU CAN SEE I GAVE IT A 5 STARS. THIS WAS A VERY SMOOTH PROCESS FROM THE BEGINNING TO END. MORE SPECIFICALLY I WOULD LIKE TO GIVE A HIGH PRASE TO MY SALESMAN RAFAEL PENA . NOT ONLY WAS HE EXTREMELY GENUINE AND A GENTLEMAN TO BOOT, BUT ALSO A TRUE PROFESSIONAL. I DID NOT WALK INTO LITHIA HYUNDAI AT 2:00 PM ON A THURSDAY INTENT ON LEAVING THERE WITH A NEW VEHICLE . BUT THE MORE TIME I SPENT TALKING TO RAFAEL ABOUT MY SITUATION AT THE TIME THE MORE INCLINE I BECAME HIS 23 YEARS + OF KNOWLEDGE AND EXPERIENCE IN AUTO SALES WAS FAR SUPERIOR TO THAT OF THE SALESMAN THAT I ENCOUNTERED AT OTHER LOCAL DEALERSHIPS. HIS APPROACH IS QUITE RELAXED AND THERE WAS NO PRESSURE FROM HIM AT ALL .AFTER DOING MY HOMEWORK AND SHOPPING AROUND I KNEW THE DEAL THAT I NEEDED TO MAKE THINGS WORK FOR ME. AT NO TIME DID I HAVE TO GO TO THE MAT WITH RAFAEL TO GET THAT DEAL . HE FOUND A WAY TO MAKE IT WORK IN MY FAVOR AND I COULDN'T HAVE ASKED FOR MUCH MORE THAN THAT . NOT ONLY DID I GET TO LEAVE LITHIA HYUNDAI WITH A BRAND NEW HYUNDAI TUCSON . BUT I ALSO LEFT WITH MY DIGNITY STILL IN TACT .THANK YOU RAFAEL PENA More