Lithia Hyundai of Odessa

My salesman was a fantastic guy he got me sold on the vehicle and found exactly what I was looking for vehicle and found exactly what I was looking for More

I took the car for an oil change. I never got to meet Isaiah but when I got the car back; I checked the sticker for my next oil change and it's in four months, when I get to 5,000mile I never got to meet Isaiah but when I got the car back; I checked the sticker for my next oil change and it's in four months, when I get to 5,000miles. When I took the car here the previous time (in May this year) I had it changed for 15,000 miles, now it's only for 5,000 miles. And considering that it was 130ish bucks, I'm sorry but next time I'm most definitely looking for another place to have the oil changed. More

Very courteous. Immediately got to my vehicle. Explained what was wrong. Offered refreshments while waiting. Immediately got to my vehicle. Explained what was wrong. Offered refreshments while waiting. More

He was very amazing. He knew his cars, and the features of them. He gave me no hassle and very sweet. I hope he continues to stay in this business, he is very good at wha He knew his cars, and the features of them. He gave me no hassle and very sweet. I hope he continues to stay in this business, he is very good at what he does and also is very mindful of my time and quickly gets things done. More

The process was made easy and the dealership made everything run smoothly. Would recommend this dealership to anyone interested in a vehicle. everything run smoothly. Would recommend this dealership to anyone interested in a vehicle. More

I've filed a complaint with consumer affairs. Poor communication On September 10, 2026, I dropped off my 2021 Hyundai Santa Fe at Lithia Hyundai. I explained to the front desk that my car will no Poor communication On September 10, 2026, I dropped off my 2021 Hyundai Santa Fe at Lithia Hyundai. I explained to the front desk that my car will not accelerate past 20 mph; when I press the gas, it only revs. The only way to get it driving normally again is to turn the car off and restart it. I also told the service person that there is a recall for this exact issue. He said he would look it up and ask Hyundai whether they would honor the recall for my vehicle. Since that day, reaching anyone by phone or text has been extremely difficult. I called Lithia Hyundai on the following dates: September 22 (2 times), September 24 (5 times), September 25 (1 time), October 1 (2 times), October 3 (1 time), October 5 (2 times), October 7 (4 times), and October 8 (1 time) — a total of 18 attempts. On one occasion, I finally reached a woman who had to track down someone else just to tell me that 'my car is a mystery' and that it had 'either a transmission issue or a fuel issue.' Another time, the sales department answered and said they would walk over to the service department to leave a message for someone to call me back. I never received that call back. If you review the text messages from your number (432-286-4310), you will see that I received no updates at all until October 7, when I was finally told the car needed a transmission flush. It took 27 days to receive a single solid update. The OBD scan itself, including diagnosis, takes only 30 minutes to an hour, and a transmission flush is a same-day repair. Yet from October 7 through October 13, there was nothing but back-and-forth texting. During More

I had a warranty issue with a vehicle I purchased and was told they needed it for a week Then I was told by Eric that it was just to diagnose it. He was very short with me to the point of being rude. It took told they needed it for a week Then I was told by Eric that it was just to diagnose it. He was very short with me to the point of being rude. It took several phone calls to my sales person and his general manager to get my vehicle fixed. I was without it for 3 weeks. I was very unhappy it took all it did to get my vehicle fixed More

It is very hard to get a hold of anyone in the oil change department. Last time I was told we needed an appointment for oil change. I called for 2 days to make appointment and no answer. I finally got a hold department. Last time I was told we needed an appointment for oil change. I called for 2 days to make appointment and no answer. I finally got a hold of someone and asked him to have someone from oil change dept. to call never got a call. I had to finally go there just to see 4 guys sitting there doing NOTHING!!! I do not like your automated answering machine. I had other questions to ask before I could set up appointment. Service has been bad for the last 3 times I've been there. More

Very difficult to get ahold of anyone, all day long, automated system is a big no no automated system is a big no no More