Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Dave, in the service department, has been excellent. He’s professional, yet personable. Follows up and keeps us appraised of any issues with parts or work orders. The shuttle service they offer while the car professional, yet personable. Follows up and keeps us appraised of any issues with parts or work orders. The shuttle service they offer while the car is being worked on makes for a pleasant time shopping nearby at Oakmont Mall. More

Worst experience ever! Problem was not fixed after 7 days in the shop. Charged me $480.00 for a part that wasnt broken and told me to go to Brads and have my alarm disconected. The alarm was put in my days in the shop. Charged me $480.00 for a part that wasnt broken and told me to go to Brads and have my alarm disconected. The alarm was put in my vehicle when I bought it new at Sahara Chrysler Jeep in Las Vegas, NV four years ago. Also charged my extended warranty $250.00 for a part that wasnt broken. Couldnt get the service manager JJ Lawson to call me back and i constantly had to chase down the service guy Tim Bohn. Picked up my vehicle and the trim was on the floor. They never bothered to put it back up on the rear hatch. Driving home got a warning on the dash about a fuse issue. Checked the fuse found it not plugged in. Plugged it all the way in and all of the issues i brought the vehicle in to be fixed disappeared. Never had the alarm disconnected either. Im livid i still have warranty and oil changes that i cant use because Lithia is somewhere i will not go again for anything! More

Good job. We miss the days when we could make an appointment, and not have to wait around for 2 hours. appointment, and not have to wait around for 2 hours. More

I have left three reviews and called, leaving a voicemail for a manager to contact me. Nothing! The service department is enough to keep me from ever shopping here again. I would love to tell you why! You ha for a manager to contact me. Nothing! The service department is enough to keep me from ever shopping here again. I would love to tell you why! You have my info! Be an adult(s) and contact me! More

Everyone seemed to be very nice and helpful will come back back More

I have been doing business with Lithia Dodge Service Department for years and they always take care of my auto needs quickly and efficiently. I recommend them to all my friends and family! Department for years and they always take care of my auto needs quickly and efficiently. I recommend them to all my friends and family! More

We have gone in circles with them trying to get our pickup fixed in a "we owe" situation. We made a trip up to get things looked at and and we never heard back with any of the topics looked at. So even pickup fixed in a "we owe" situation. We made a trip up to get things looked at and and we never heard back with any of the topics looked at. So eventually, after two times of me calling in, I finally got through to the service manager. He then proceeded to give me poor excuses to why things haven't been taken care of. Then eventually found out they had "forgot" what they had looked at and wanted us to bring it back in for another inspection, looking at the same thing as the previous trip. We asked to get this all transferred to a different Lithia dealership and things are slowly being taken care of. Very poor management and shotty mechanics. More

Dave is the only reason to have my Jeep Renegade serviced where I bought it. where I bought it. More

The guys went above and beyond to get me in and out asap. I am self employed and need my vehicle all the time. I was so grateful. Thank you! I am self employed and need my vehicle all the time. I was so grateful. Thank you! More

Professional and prompt service. Took time to listen and address concerns. Patient and great follow-up to questions and inquiries. Highly recommended at time of this review. Hoping the positive essence of address concerns. Patient and great follow-up to questions and inquiries. Highly recommended at time of this review. Hoping the positive essence of the restructure will reverberate to post sales experience :) More