I am writing this review after a deeply concerning experience with a new vehicle purchase. Having bought more than a dozen new vehicles in my lifetime, this has been a uniquely disappointing process. My brand new Jeep was delivered with two significant issues: five missing bolts and deep scratches that are visible and catch my nail. A salesman initially told me both would be fixed. When I returned the vehicle to Lithia Jeep in Eugene, I asked for a comprehensive safety review. The service manager claimed he could not see the scratches and refused my offer to show him with an LED light. To verify that the safety review was completed, I placed a small piece of tape on the hood. I later confirmed that the hood was never opened, indicating that the dealer did not perform the assessment as promised and had provided false information. This raises serious safety concerns, and I no longer feel the vehicle is safe for my family. After seeking assistance, Stellantis has also been unwilling to help resolve this matter. I am extremely disappointed in the lack of support from both the dealer and the manufacturer and will never purchase a vehicle from this brand again.

After more than two weeks of silence, missed follow-ups, and vague non-answers, I’ve completely lost faith in Lithia Dodge of Eugene. I brought in my vehicle expecting professional service. What I got was a black hole of communication and a service department that operates like customer updates are optional. When I finally received a message from Jimmy Schaberg, it was full of excuses: “We can’t fix it without parts…” “I’m sorry the communication was delayed…” “We ordered your part without a deposit...” So now I’m supposed to be grateful they finally did the bare minimum after two weeks of nothing? No timelines. No accountability. No proactive communication. And no follow-up on the personal property left in my vehicle. Just weak apologies and a pat on the back for doing what they should’ve done on day one. Let me be clear: this is not a communication problem. This is a culture problem. Their service department clearly doesn’t value customers’ time or trust. If I hadn’t pushed for answers, I’d probably still be waiting in silence while my vehicle sat untouched. I’ll never be back. And if you care about your time, your property, or being treated like more than an inconvenience—take your business anywhere else.

This is one of the worst delers. The service department makes you wait 90 minutes for a scheduled appointment. I bought free oil changes for life and really regrett it. They either make up repairs needed or they are totally incompetent. Buying from this dealership also sucked.

Been trying to get a person on the phone for FIVE DAYS. Nobody will answer the phone or return calls from voice mails left. Pretty bad. I’ve tried every extension, sales, parts, business office, Operator and especially SERVICE, where I am trying to communicate with. Cannot see how a car dealership can run without answering the phone EVER, not once. Had my car towed there last night finally, left a note with the tow truck driver who called me back when he delivered my car and said he gave it to a service advisor name Billy, still no call. It’s now near the end of business the next day (day six) still absolutely no human interaction. Wonder if I will need to send another tow truck to pick up my jeep and find another place. Lithia Jeep of Eugene…BEWARE

So it turns out in working on trading in this van, Lithia in southern Oregon has now brought it to my attention that I was overcharged market value by atleast 6,000$ and the specific extended warranty with 100$ deductible was all a very very poor deal for me.. Why was this the way that you guys took care of this deal????? Feeling very upset and if this all has no good reasoning then it’s extremely violating of me the clients trust with lithia of Eugene

Great service, kind employees, quickly fixed my broken taillight with no charge! Extremely grateful for the generosity they showed me. I’m a college student and have never taken my car in to be looked at alone before so this experience was reliving. The help i received was great!