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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

July 27, 2023

Fast, friendly, quality workmanship. I was amazed they had the parts in stock. I had 3 issues to resolve, and all 3 were completed before noon the same day. More

by WAHRENBROCK3482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 28, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Sam Barnard, Service Manager

July 26, 2023

I really like not having to make an appointment to get our oil changed and it doesn’t take long. More

by KATHYBARNES50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fisher
Jul 27, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Sam Barnard, Service Manager

July 26, 2023

They take care of me every time I go in there. Cannot say enough good things. Billy is super awesome. Always nice as can be. Thanks guys!! More

by Meltsboro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Jul 27, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

July 25, 2023

Always polite and professional. Get me on and out on time. Personable and good listeners. More

by MOLLYELDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fisher, John Lamboy, Justin Leighton, Jason Mosley, Dakota Griesel
Jul 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Barnard, Service Manager

July 24, 2023

Sometimes great service and turn around. Left a message at service center last week with no teturn call. More

by LORI.BARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know
Jul 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

July 18, 2023

I had my break pads replaced and from the start knew something was wrong I brought my car in 3 times. At first they said the squeak was non existing, the second time they simply oiled it and finally the More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy and jacob in service
Jul 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

July 18, 2023

The customer service was great. But they sold me a car that had a trunk malfunction not even a week after buying it. Then the warranty they provided wouldn’t even work because the c More

by MIRA.HUDSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Fisher
Jul 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

July 15, 2023

They didn’t turn off my check engine light my head lights don’t work properly and they quoted 1000 for repairs final bill was 1500. I’m most upset with my headlights not working properly and the check engine More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Seth
Jul 18, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Troy, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Sam Barnard, Service Manager

July 14, 2023

Always friendly service at Lithia Chrysler Jeep Dodge of Eugene! I’ve bought my last three jeeps here and always have my services done thru their shop. More

by ibjackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marley Storey, John Lamboy, Dakota Griesel
Jul 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Sam Barnard, Service Manager

July 13, 2023

They are helpful, willing to work with your needs, and find solutions to many problems. More

by cquist0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Mosley
Jul 14, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Sam Barnard, Service Manager

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