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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

August 03, 2023

They are always there to help a person out. I don't have to wait to get service. What I really like is I can just drop in and they change my oil without an appointment. More

by BIGKINGTERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Germann, Justin Leighton, Robert Monia
Aug 04, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Sam Barnard, Service Manager

August 03, 2023

Good people and service but Express Lube is NOT Express. Last two visits were nearly 3 hours. Surely they can do better. More

by JD4720SPRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Griesel
Aug 08, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Sam Barnard, Service Manager

August 01, 2023

Efficient and very professional. It was a great experience. I am very satisfied with this service center. More

by dawngamble123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Paddock
Aug 02, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Sam Barnard, Service Manager

July 31, 2023

Beware of bogus repairs after service has been completed. I went in for a basic oil change and was shocked after the mechanic identified repairs needed in the future. The problem is I had my brake fluid ch More

by cedean7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Sam Barnard, Service Manager

July 31, 2023

Customer service rep did not reply to text request for update. Cost was too high More

by Crane0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlie
Aug 02, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

July 31, 2023

Good feedback and a great response time to questions. Clean, bright showroom and waiting room and knowledgeable service folks. What more could anyone ask for. More

by Capnpatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager, Sam
Aug 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

July 30, 2023

Billy was awesome! !! Got me scheduled, provided shuttle service to and from for me and got the problem resolved with my Challenger!!! More

by Timinscal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in Service
Jul 31, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It’s great to know that Billy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Sam Barnard, Service Manager

July 29, 2023

Got sticker shock for price of my oil change. It had doubled!! Was not happy. Was NOT prepared for this. Person that checked me out was not real pleasant and when I asked her why she just blew i More

by JEHLERS732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Aug 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

July 27, 2023

Dealership is very nice. Great prices. I believe I was mislead on a few things. Was told this was the only Jeep Mojave with leather seats and confusion on what Jeep Mojave wh More

by CYBERBUDDY19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance guy was perfect 10, Brian Fisher
Jul 27, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Lithia Chrysler Jeep Dodge of Eugene. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

July 27, 2023

Absolutely amazing! Cory did everything he could to help me find the SUV that fit all of my needs. The finance department was very helpful in getting me a rate I was com More

by CHELSANN21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Hight, Devin Pratt
Jul 28, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

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