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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

August 13, 2023

The service writers always meet me with respect and listen closely to my concerns. Please note that my name has changed over a year ago. My service writer updated it their system and uses my post-divor More

by qualtierigirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service writers
Aug 14, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Sam Barnard, Service Manager

August 11, 2023

Josh was our salesman and did an outstanding job. He spent a great deal of time communicating via text and calls before we drove up to finalize the purchase. We also really appreciated the fina More

by LINDA W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh-Sales. Not sure who the finance mgr was.
Aug 11, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. If you have any questions or concerns, please feel free to contact us as we are always here to help. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

August 10, 2023

Once you get there, the staff are nice and helpful! Setting up appointments on phone is too long of wait! More

by kathyann56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Marley and Billie were attentive!
Aug 10, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Sam Barnard, Service Manager

August 07, 2023

I had an awesome experience with lithia dodge e very body was as always wonderful to work with More

by ROBERTLSAMS644
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey, Brian Fisher, Guy Germann, John Lamboy, Justin Leighton, James McLean, Robert Monia, Jason Mosley, Dane Paddock, Devin Pratt, Dakota Griesel
Aug 08, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler Jeep Dodge of Eugene! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

August 05, 2023

They where the east and most helpful people I have ever work with to buy a car More

by Austin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Fisher
Aug 08, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

August 05, 2023

The service staff is very helpful and I really appreciate the car service from/to the Lithia dealership while my rig is being worked on. More

by enickeloutfitters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I bought my vehicle at Lithia Roseburg. The only people I have worked with at the Eugene location are the service staff who have all been great.
Aug 08, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Sam Barnard, Service Manager

August 04, 2023

Their goal is a paycheck, not a customers needs and goals. Never buying here again More

by NANA.ESTRADA19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James brown , Devin Pratt
Aug 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Robert Bennett | General Manager

August 04, 2023

Very friendly, knows time is valuable and doesn’t waste your time. Takes care of their customers and puts the customers needs first More

by MIKEHEYNEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo
Aug 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

August 04, 2023

Billy and the guys always take great care of me and my gladiator. Thanks guys!! More

by Meltsboro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in service
Aug 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Sam Barnard, Service Manager

August 04, 2023

Got me in and called when the issue was found. Gave me options and got me out the door. More

by cnmsimington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and Service
Aug 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Sam Barnard, Service Manager

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