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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,350 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,350 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

August 30, 2023

Keep my truck in tip top shape and take care od all my service needs More

by JCOWLE4.JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Monia
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Aug 31, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Jeep Dodge of Eugene. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Sam Barnard, Service Manager

August 27, 2023

Little up set you saw my vehicle then 2 weeks later it doesn't start it says you check my battery too More

by KRISSY215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They said my battery was dead really dead and you could of warned me what happened to peace of mind
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Aug 29, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

August 26, 2023

Super awesome folks work at this dealership. From the sales force to the service and parts departments. Billy in service will get you taken care of as well as all the other associates. Super awe More

by Meltsboro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in service
Report | Print
Aug 28, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

August 25, 2023

Communication was horrible throughout the whole process. It took weeks to get a seatbelt in which is a safety hazard. And once they had it in, it took several more weeks before. Someone could put it in. Whi More

by tedwalkup
Recommend Dealer
No
Employees Worked With
That was weeks ago, don't know the guy's name. But it seemed like a failure in the complete service department communication.
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Aug 26, 2023 -

tedwalkup responded

Communication was horrible throughout the whole process. It took weeks to get a seatbelt in which is a safety hazard. And once they had it in, it took several more weeks before. Someone could put it in. Which was an hour-long process as I was told. I made several phone calls and no returns on status throughout the whole process. Even left messages on the service manager's line. And nobody would answer the phone or return my calls. Sometimes for 3 or 4 days.

Aug 29, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Robert Bennett | General Manager

August 23, 2023

I was sold a lemon by this dealership. . would definitely not recommend.. have had several codes on 3 days after buying it, until now about 6 months later.. More

by KT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not sure what the salesmans name was, Guy Germann
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Aug 25, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

August 23, 2023

Nikki has been amazing! Great communication! She kept me up to date on any new services that my Jeep needed. More

by Spruancedd964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki in the service department
Report | Print
Aug 24, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Sam Barnard, Service Manager

August 22, 2023

Had a great experience! Would definitely recommend this dealership for anyonelooking for a good (and honest) deal. More

by JC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James, Robert Monia
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Aug 22, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

August 19, 2023

Took care of our problem and got us back on the road. Excellent service and great communication. Will come back for future service issues. More

by Artshannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Barnard
Report | Print
Aug 21, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Jeep Dodge of Eugene. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Sam Barnard, Service Manager

August 17, 2023

The service advisor was rude and dismissive and almost let me drive away with an oil leak. More

by Bncef89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guy Germann
Report | Print
Aug 21, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Sam Barnard, Service Manager

August 16, 2023

Excellent Very professional but friendly experience. They did a great job of providing me with exactly what I was needing for my vehicle. More

by BILLBASH
Recommend Dealer
Yes
Report | Print
Aug 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

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