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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

September 05, 2023

Had trouble getting running boards that were promised when I bought the Jeep. Also, no oil change was done when I bought the jeep like they promised. More

by NA0
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guy Germann, Dane Paddock, Devin Pratt
Report | Print
Sep 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Robert Bennett | General Manager

September 04, 2023

Good service and communication. Nice store. Would like to see some coupons for services or something More

by jmi9-01-07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure name
Report | Print
Sep 05, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Sam Barnard, Service Manager

September 03, 2023

I spent $19+k in services that I feel I did not get. I have been tipped off, called 3 times and haven’t gotten a call back. More

by thesirchristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Sep 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

September 03, 2023

Billie is awesome Great customer service Very knowledgeable Dry considerate Billy is an asset to your company More

by Phil
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Sep 05, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Sam Barnard, Service Manager

September 02, 2023

I always get taken good care of when I go in for an oil change. More

by Amethyst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Sep 05, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Sam Barnard, Service Manager

September 01, 2023

Having problems with the air-conditioned unit wish they were able to help recently widowed More

by Wesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Paddock , Devin Pratt,, James McLean, Dakota Griesel
Report | Print
Sep 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

August 31, 2023

Disappointed it takes 2 hours for oil change. And now my car is smelling like rotten eggs, and I called to talk to someone about it a week ago and no response. Poor customer service More

by ROGPRTY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Sep 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

August 31, 2023

Service department was great and most helpful , thank to a great service manager ,would definitely use again More

by brian_jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
Sep 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

August 31, 2023

Very friendly and helpful staff! Very clean and nice dealership with great inventory and prices More

by JEFRAM941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Germann, James McLean, Dakota Griesel
Report | Print
Sep 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Barnard, Service Manager

August 30, 2023

Keep my truck in tip top shape and take care od all my service needs More

by JCOWLE4.JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Monia
Report | Print
Aug 31, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Jeep Dodge of Eugene. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Sam Barnard, Service Manager

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