Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

originally didn’t understand warranty/ told something else . Car was in dealership too long. Service advisor did not keep me updated on service or when parts were in for fix. I had to call and check in o else . Car was in dealership too long. Service advisor did not keep me updated on service or when parts were in for fix. I had to call and check in on it. Then told over phone it was gonna cost my 250.00 deductible which I expected. Then when picking up car there was an extra 10.00 for fluid. Total of 260.00. Why should I be charged for fluid when we all know water pumps require it. Water pump of warranty. So fluid shouldn’t cost! It should be part of fix and not require customer to pick up dealer mess up! Communication would of been appreciated. Didn’t make me to happy! Especially when it’s for sure bought in bulk for dealership! More

Pleasant to work with but not much getting done on my problem. Been chasing the answer for 7 months. problem. Been chasing the answer for 7 months. More

Corey was great, finance guy was new and did a form incorrectly so we had to come back in and the battery in my car died within a month of purchase, at least it was still under dealer warranty incorrectly so we had to come back in and the battery in my car died within a month of purchase, at least it was still under dealer warranty More

Salesman was very informative and lined my grand son up with the type truck he was looking for. Although there was a little run ability problem, it was promptly taken care of and is running well. with the type truck he was looking for. Although there was a little run ability problem, it was promptly taken care of and is running well. More

These guys have done a great job working on my Ram truck. This is my first vehicle that I've always taken to the dealership for all service work. This is my first vehicle that I've always taken to the dealership for all service work. More

Very close, clean, friendly people, excellent technical support, excellent finance service, i give a shout out to Jason Mossy from dodge in Eugene Oregon support, excellent finance service, i give a shout out to Jason Mossy from dodge in Eugene Oregon More

Super service in every way! !! The tech assistance for the vehicle computer was awesome! Thanks !! The tech assistance for the vehicle computer was awesome! Thanks More

Was lied to about gas mileage it also costed a lot more then that said in the end then that said in the end More

Asked to have front end greased, didn’t get done, told them it’s got grease fittings, gave me a bunch of xxxx about being busy, waitress 2 hrs. them it’s got grease fittings, gave me a bunch of xxxx about being busy, waitress 2 hrs. More

Absolutely the worst service experience ever! !! After 5 months of at least 2 service appointments that they forgot about, and probably more than 50 un returned phone calls either voice mail, or !! After 5 months of at least 2 service appointments that they forgot about, and probably more than 50 un returned phone calls either voice mail, or paper messages left on the desk of JJ or Tim. Charged me for unnecessary transmission service, had possession of me jeep for over 3 months. The first time it was "fixed" made it 21 miles and left me on the side of the road. The second time it was "fixed" made it 140 miles left my 16 little girl on the side of the hwy. Now 15 phone calls and messages later wo t return my call. Only way I can get them on the phone is to call from a different number they don't know..... what a horrible experience dealing with Tim and JJ both in the service department. I wouldn't recommend them to worst enemy!!!! More