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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

June 26, 2022

My Jeep Wrangler hood lock looks like it was installed with a Sledge hammer & a pick axe. Bummer!!! Waiting for Service Manager to reply. Wanna see the Photo? I’m disappointed. More

by fyberfiend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who Tech was
Jun 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. We will be in touch shortly. Sincerely, Robert Bennett | General Manager

June 24, 2022

Very professional easy to work with ,very knowlegable of the vehicles, parts dept excellent, know what I was trying to describe to him More

by Callahanronald54@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Fisher
Jun 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for the wonderful compliments! Sincerely, Robert Bennett | General Manager

June 24, 2022

Such a clean and happy place to get my service done on my vehicle. Thanks for been so helpful. More

by PRATT.DEVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Fisher, Guy Germann, John Lamboy, Justin Leighton, James McLean, Robert Monia, Jason Mosley, Dane Paddock, Devin Pratt, Dakota Griesel
Jun 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Joseph Lawson, Service Manager

June 24, 2022

We actually enjoyed purchasing our Jeep. There was no pressure or games. James had a lot of knowledge and has offered additional help we may need. Excellent! More

by AMIX0088
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Brown
Jun 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

June 23, 2022

Everyone was kind and caring. They were busy but the employees did an amazing job to help everyone in a promptly manner. More

by prizen.7mbts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
Jun 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

June 22, 2022

Service was fast and efficient. Answered all of my questions. Easy drop off and pick up. More

by Vicki Remolador
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only dealt with service
Jun 24, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We truly appreciate you taking the time to write about your experience at our service department, Vicki. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Joseph Lawson, Service Manager

June 22, 2022

I provided a video of the problem and I thought they would use it to help see my problem. They didn't take the time to look at the problem from the video perspective but instead used a view port conclud More

by Plantdome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Jun 27, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to share your recent experience at Lithia Chrysler Jeep Dodge of Eugene. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Joseph Lawson, Service Manager

Jun 28, 2022 -

Plantdome responded

Joseph- I would simply like to have what the video shows addressed, decide if what is shown looks good or bad to technicians, and get it fixed before the warranty period runs out. The third party auto repair place that took the video indicated the carrier bearing is worn and should not show the wobble it does on the video. Others I have shown it to agree as well. Your shop seemed to dismiss it as OK (even though they never took the differential plate off to look at it from the same view as the video). Please look at the video and discuss with others as to what your next step should be. Thanks again. Carl Frounfelker

June 22, 2022

They are extremely helpful, and thorough. I always know I can count on them. I look forward to seeing them again. More

by Riverken
Recommend Dealer
Yes
Employees Worked With
Billy Pinz
Jun 23, 2022 -

Riverken responded

That is completely correct!

Jun 23, 2022 -

Riverken responded

That is completely correct!

June 22, 2022

Service was completed to my satisfaction but when my car was returned to me there was dirty hand marks on my visor and door frame in the cloth liner. Otherwise I would have given a 5 star rating. More

by NONONAN8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
Jun 27, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this review! I really appreciate your business. Sincerely, Joseph Lawson, Service Manager

June 21, 2022

I’m very happy with the service I was able to get my vehicle in and back in a very timely manner thank you More

by Unk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Jun 24, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Joseph Lawson, Service Manager

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