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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

July 05, 2022

Buying my car was great! Getting it detailed (like it was supposed to be before we bought it) has become a nightmare. More

by Ks02
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember their names, but they’re not on this list.
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Jul 11, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us. I strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Joseph Lawson, Service Manager

Jul 12, 2022 -

Ks02 responded

The service writer never called us to tell us our car was done getting detailed. The only thing done to the vehicle for the detail was the floor mats were vacuumed. The upholstery was never touched, the outside wasn’t washed. It still had dog hair from the previous owners. The service writer got snappy with us for not wanting to travel the 2 and a half hours for another botched detail, so we decided it would be best if we got it detailed in the town where we live. We were told by the rep that he had to have his manager contact us, which he never did. Again, I was told he would contact us by the following Tuesday. We called back to the salesman the following Thursday and he was happy to let us know we could get it detailed anywhere in the town we live and to send him the information of the appointment so we did. Then after the detail was done you guys didn’t pay for weeks and then we were told you sent a check to the physical address of the dealership down here instead of their P. O. Box. Other than the initial sale the whole experience has been the biggest trouble I’ve ever had with a dealership and I’m not looking forward to doing business with Litha again.

July 05, 2022

Very irresponsive. It was a struggle for them to call my warranty about coverage benefits. More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dane jo
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Jul 11, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager

July 04, 2022

My last experience was disappointing. They Use to be good. I may not go back More

by Julien julien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avory anb Tim service center
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Jul 08, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to share your recent experience at Lithia Chrysler Jeep Dodge of Eugene. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Joseph Lawson, Service Manager

July 03, 2022

They have me decent deal on my trade in, they weren't pushy. I got a great car and it was without talking for hours on the dealership. I live they van. My insurance went down because it has son many safe More

by PAPAGOGIRL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Monia, Jason Mosley, Dakota Griesel
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Jul 07, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

June 30, 2022

Everyone there was great and helped me quick and sent me on my way in a timely fashion. More

by Brokenarm22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot name but did email him, Jason Mosley
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Jul 06, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Bennett | General Manager

June 30, 2022

Everyone is always cordial service is done in a timely matter thank you . Great day More

by MarlyRStapp
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlie is wonderful
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Jul 06, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

June 29, 2022

I always receive great service there, and always recommend them others. Could not be happier. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service desk employees
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Jul 01, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Joseph Lawson, Service Manager

June 28, 2022

I am usually pleased but this time when I had my oil changed they told me they put in the wrong kind and they put in too much and he called me back on the phone and said don’t go too far just get right More

by driftwoodpete1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
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Jul 06, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Robert Bennett | General Manager

June 28, 2022

Thought the customer service was excellent. Dropped in unscheduled from the coast for an oil change and our service rep Marley Storey was excellent, treated us like we had an appointment. Nic More

by Letsride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marley Storey
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Jun 28, 2022 -

Letsride responded

Thanks guys.😊

June 26, 2022

The People at Lithia in Eugene were great. They had the truck I was looking at ready for a test drive when I arrived. After a brief preriod of low steess negotiation, we settled on a payment t More

by TASHEPPARD0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Griesel
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Jun 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

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