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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

July 10, 2022

I am still waiting for a call back to fix my car. It's been over 6 weeks and iv called them mutiple times. Still nothing. More

by 123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Mosley
Report | Print
July 09, 2022

Service department doesn't return phone calls for future service appointments so customer can achieve maintenance goals on ram vehicle. More

by ROBANDDEBK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avery
Report | Print
July 08, 2022

We usually shop locally in Albany, but ventured down to Eugene because they had a better selection of what we were looking for. Great experience and people More

by Tina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Mosley, Devin Pratt
Report | Print
Jul 12, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Tina, thank you for taking the time to travel to see our team! We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. Enjoy your new purchase! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

July 08, 2022

Lithia would not match Firestone price quote of $300 on simple maintenance when lithia had my Ram for 2 days with a $1650 repair bill at the same time. Customer service…NOT More

by JAMESBRANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember male employee
Report | Print
Jul 13, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

James, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Joseph Lawson, Service Manager

July 08, 2022

When I called they got me right in and they have amazing customer service when they found the problem with my car they called immediately to let me know what was wrong how much it was going to cost and how More

by Bud2975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Jul 13, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Joseph Lawson, Service Manager

July 08, 2022

Waste of time, poorly organized, employees would rather talk and socialize with each other standing around than help customers More

by Tilteddreamsglass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
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Jul 18, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Jeep Dodge of Eugene does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager

July 08, 2022

Their shuttle service is invaluable. Their shuttle service is invaluable. Their shuttle service is invaluable More

by JAMES.MCGUIRE14
Recommend Dealer
Yes
Employees Worked With
Ron and Jacob and the very pleasant yough lady at the door , Guy Germann, Justin Leighton, Dane Paddock, Dakota Griesel
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Jul 13, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Joseph Lawson, Service Manager

July 08, 2022

Very happy with my salesman Cory and with the young man that help me with how to operate the car after I got it I have been bragging about your dealership and sending people your way thank you More

by SNOWMOM32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Hight
Report | Print
Jul 13, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

July 06, 2022

Very helpful. When we had a problem after the last repair they got us in right away to fix the problem. The shuttle service was excellent and welcome. More

by Dllewellyn8808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Jul 11, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Joseph Lawson, Service Manager

July 06, 2022

It took longer for my oil change than most of the times that I come in. More

by jenniherbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek
Report | Print
Jul 11, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this review! I really appreciate your business. Sincerely, Joseph Lawson, Service Manager

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