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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

September 08, 2022

The dealer is gpod but the service department customer service is lacking communication skills along with lies and not caring to give any attention when you are a female. I was extremely dissapointed in More

by FAMDAVDUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I am not sure but it was couple people from service
Report | Print
Sep 13, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Joseph Lawson, Service Manager

Sep 14, 2022 -

FAMDAVDUE responded

Thank you for your response. There is so much room to learn, improve and grow in the customer service. This is a learning curve not to discriminate against woman when it comes to auto knowledge. Maybe that we don't know much about mechanical auto parts, the lingo used and processes as a female I can distinguish when someone is careless and discriminative against me. I called several times and service person deny on the phone and in my face that I left numerous messages on voice mail and with service receptionist. Most of the time was not even paying attentipn to me as if my questions comments or words had no value. About the lies; beside the denial throwing the ball between receptionist and service agent of not knowing that I call or that I needed to talk to him. Also abou the equipment install and asking several times showing physically the model that you have on the floor "are you sure this is what you install?" saying yes when is not at all what was install. **That is to me careless lies just to get me away and not to bother anymore. Any questions or concerns about my response, don't hesitate to reach back. For now thank you. Respectfully, Angelica

September 06, 2022

The guy who was in contact with me, Seth was so helpful and made me feel so much less stress. They were quick at fixing my issue and we're willing to make arrangements for rides for me as well. Thank you More

by terrie long
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Sep 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Robert Bennett | General Manager

September 03, 2022

The dealership was very quick at getting back to me and keeping me updated on issues with my vehicle. More

by terrie long
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Sep 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Robert Bennett | General Manager

September 03, 2022

Great people to work with. I think the sale could have went smother. But I still got the car I wanted. More

by GBSPORTING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Fisher, John Lamboy, Dakota Griesel
Report | Print
Sep 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Bennett | General Manager

September 02, 2022

Prompt service and a very nice gentlemen gave me a ride to work. Thank you! More

by lettycmathews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Sep 07, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Joseph Lawson, Service Manager

September 02, 2022

They have been very prompt and courteous and have kept me informed about the repairs of my truck . More

by Orhdrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A small blonde female
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Sep 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

September 02, 2022

They did not respect what I asked for they drove the car 147 miles to Eugene and the transmission is messed up can’t even enjoy the car I just bought so messed up More

by MCATANIA2013
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodrigo
Report | Print
Sep 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager

September 02, 2022

The service was good. Although, the car that I leased isn’t what I expected. I would recommend letting buyers know what they are getting into. More

by STOREYB2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marley Storey
Report | Print
Sep 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

September 01, 2022

Great service from writer and technicians! On time and repaired correctly the first time! Would recommend! More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth coffin, jj Lawson
Report | Print
Sep 07, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We cannot thank you enough for your wonderful review of Lithia Chrysler Jeep Dodge of Eugene and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Joseph Lawson, Service Manager

September 01, 2022

Customer-focused interactions from sales to service. Would recommend to friends and family. Keep up the good work More

by PAUL.LUSARDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Mosley, Devin Pratt
Report | Print
Sep 07, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We cannot thank you enough for your wonderful review of Lithia Chrysler Jeep Dodge of Eugene and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Joseph Lawson, Service Manager

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