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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

November 12, 2022

Very frustrating. Had my car from 4/26-10/11. Car initially Gone 6 weeks and née part installed same problem. I returned my car multiple times 5 more. Ask for service More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob. Service manager
Nov 16, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Joseph Lawson, Service Manager

November 11, 2022

Everyone in sales was great very easy and smooth car buying experience. We’ll definitely buy another car from Lithia. More

by MARLIESTOREY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lamboy, James McLean, Devin Pratt, Dakota Griesel
Nov 16, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

November 10, 2022

They diagnosed a major problem with the engine in our Dodge Ram, they said it would be finished in about a week. 4 days later I received a call that it was done!! Very impressed very satisfied. More

by CORKI469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Hight
Nov 16, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Joseph Lawson, Service Manager

November 09, 2022

Jason is a trusted and diligent sales associate! I sought a fair return on my trade-in and appreciated the solid offer! I’m always confident that Jason is working hard for me, while achieving a go More

by Brian Conlon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James McLean, Jason Mosley
Nov 15, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out, Brian! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

Nov 17, 2022 -

Brian Conlon responded

Thanks for reaching back Guy… I’m impressed with your sales team and their genuine care for the customer. Rare quality these days! My experience purchasing my 2022 RAM 2500 Laramie was enjoyable! I never feel or see customers being pressured or hurried to make big purchase decisions, and this makes the process less stressful and actually fun! I always do my vehicle services through Lithia and hope to meet you sometime! Much respect, Brian

November 08, 2022

Wasn’t shopping for a new truck. Brian my salesman came and talk to me. Super nice guy was not pushy and brought me over to the new Trucks When I decided on a truck and was discussi More

by SKIR20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Fisher, John Lamboy
Nov 14, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

November 06, 2022

Both Tim & Seth in the service center are tops at what the do. Both are very professional, friendly and great at communicating status of vehicle repairs. Thank you to them both for providing a wonderful e More

by DAVEY47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim & Seth in service dept
Nov 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Joseph Lawson, Service Manager

November 06, 2022

Sales team was able to locate the vehicle we wanted and have it transferred to the local lot. They were very helpful and answered our questions. Thanks! Local facility was very nice with a very comfortable More

by irishrule
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hogan, ??????????, Robert Monia
Nov 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

November 06, 2022

I own a ford f 350 I bought used from grants pass store but brought to Eugene store for repair I was referred to the ford store for repair in a timely manner problem repaired that’s always satisfying More

by grantgubrud
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! Sincerely, Joseph Lawson, Service Manager

November 05, 2022

Friendly staff and clean waiting room and repair done in a good time line Repair was done the way they said it needed to be More

by Doyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept.
Nov 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Joseph Lawson, Service Manager

November 05, 2022

Very helpful with showing us exactly what we were looking for and not trying to pressure us into anything we weren’t interested in. Everything from the time we drive on the lot to when we drove off in our ne More

by PCUPRINCESS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Pratt, Dakota Griesel
Nov 09, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and I look forward to seeing you again in the future. Have a great day! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

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