Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

I brought my truck in to correct a leak coming from around the transmission. My truck windows were left down while being left outside in a rainstorm while in for service. My driver seat is stained and around the transmission. My truck windows were left down while being left outside in a rainstorm while in for service. My driver seat is stained and my truck now has a musty smell. I was offered a detail, but what I received was a wipe down and vacuum, my seat is still stained.I have pictures of the seat when I dropped off the truck and when I picked it up showing the stains. Although Jacob the service associate was helpful, he could not makeup for others failures. In addition, I just looked under my truck and I still have the exact same leak coming from the exact same place. I will be calling to set up to have it looked at again but at this point I have lost trust in Lithia service and don’t know if it is worth my time More

Lithia in Eugene is fantastic. They got me in within a week of calling. I spent a month calling the Roseburg Lithia and never received a call back to set up an appointment. I wil They got me in within a week of calling. I spent a month calling the Roseburg Lithia and never received a call back to set up an appointment. I will do all my business with them even though it’s a little inconvenient. More

Majority of the employees are pleasant and courteous. Service is fairly quick. Waiting area is comfortable. Service is fairly quick. Waiting area is comfortable. More

It's amazing, from simple maintenance to getting a car I want. And ordering my car was also an easy thing to do want. And ordering my car was also an easy thing to do More

It was impossible to get a hold of the service department on the phone for over a week. I left messages and nobody return my call. When I got there physically everything was great. on the phone for over a week. I left messages and nobody return my call. When I got there physically everything was great. More

Service advisors repeatedly do not go the extra mile to help me. I have had 4-5 in the past 3 years. I have issues under warranty and I can’t get anyone to help me. Service advisors are supposed to cont help me. I have had 4-5 in the past 3 years. I have issues under warranty and I can’t get anyone to help me. Service advisors are supposed to contact the warranty holder and get authorization for work. Time and time again they try to push this off onto me the consumer , but in order for a repair to be authorized, the warranty company has to receive a request from a dealer by phone and computer or fax etc. my check engine light is turned off instead of diagnosed. I really wish I received better customer care but I have not More

Personable, efficient, no pressure. As nice as the experience of buying a car can be. As nice as the experience of buying a car can be. More

Fast and affishant would recommend definitely. thank you for your help never know when car is going to act up thank you for your help never know when car is going to act up More

Great service always willing to help out and give Great information. Great employees always pleasant to speak to. information. Great employees always pleasant to speak to. More

Not greeted when I walked in. Ignored by 2 people and had to ask for help. Not greeted when came to pickup vehicle, had to ask fir help again. Told no coupons used even though I Ignored by 2 people and had to ask for help. Not greeted when came to pickup vehicle, had to ask fir help again. Told no coupons used even though I did and receipt showed this. I give courtesy drive 5 stars, he was great from start to finish More