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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

December 14, 2022

The dealership and salesman i dealt with was good and professional. The buying experience was stress free More

by DONWIPFEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Long enough ago i dont remember name
Dec 16, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

December 14, 2022

Jason was a huge help and very informative when I picked up my car. Very knowledgeable and pleasant to work with. More

by MICHAELTIGUE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Mosley, Devin Pratt
Dec 19, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Robert Bennett | General Manager

December 14, 2022

They were quick and efficient. The staff that greeted me at the entrance were quick and very nice. The repairs took a little longer than I expected and there were no snacks but I More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair
Dec 19, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Joseph Lawson, Service Manager

December 14, 2022

Where to start it took multiple trips to the dealership to have an issue resolved. I was coming from out of town and made multiple trips back and forth. At one point I asked them to test drive the vehicle More

by jsiebers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JJ
Dec 19, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking a moment to share your thoughts on your recent visit. At Lithia Chrysler Jeep Dodge of Eugene we pride ourselves on providing top-notch service and the experience you describe is not acceptable. I would like to research your situation and discuss available options to take care of your concerns, so please contact me directly as soon as possible. Sincerely, Joseph Lawson, Service Manager

December 12, 2022

This was the 1st car I bought in over 10 years they made the experience extremely easy and painless thank you Lithia Chrysler Jeep Dodge More

by JASONTSHIVERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Leighton, Devin Pratt
Dec 15, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Jason, thank you so much for taking the time to write this review! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

December 12, 2022

I've had both good and bad experiences here. I've been a long term many car customer. I've had a lot of work done on my rigs here. Last year u was told when I wanted to get tires for my truck, t More

by KOOBABY9718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Lamboy, Robert Monia
Dec 15, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Joseph Lawson, Service Manager

December 12, 2022

Dillon was very easy to work with and helpful. I love my purchase and would recommend More

by SARAH102077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon
Dec 15, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review of your experience with Dillon! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

December 11, 2022

Used the internet to find our jeep. The process of buying the jeep was easy. We were not pressured to buy. Look forward to find our next vehicle at Lithia. More

by NA0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dane Paddock, Devin Pratt
Dec 14, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

December 11, 2022

I left my Charger in their parking lot with a rear main seal leaking, ps line leak, and an oil pan leak. Lithia stood by the quote they gave me when the service guys said they bit off more than they could More

by MIKEKRENDPAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All people working at the service dept.
Dec 14, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Lithia Chrysler Jeep Dodge of Eugene special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Joseph Lawson, Service Manager

December 11, 2022

Paperwork completion was poorly planned and poorly executed. Bullying was used-not appreciated. The end More

by KELLER0
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Devin Pratt, Dakota Griesel
Dec 14, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Here at Lithia Chrysler Jeep Dodge of Eugene, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

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