Back

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,350 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

Directions

By Type

2,350 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

January 07, 2023

Good service and good communication to me in regard to the repair status. Shuttle service provided. More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Jan 10, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager

January 07, 2023

This is the finest service department I have experienced in 25 years of Jeep ownership. More

by matthewjohnson6767
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 10, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! We really appreciate your business and hope to work with you again in the future. Sincerely, Joseph Lawson, Service Manager

January 06, 2023

The people that run and work at this dealership have integrity and do right by the customer. I had an ongoing issue with a pre-owned vehicle. They honored their commitment to quality by taking responsib More

by COACHJCISNEROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Pinz, Phillip Royce, Josh Hogan, also Finance Mgr and GM.
Jan 10, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Joseph Lawson, Service Manager

January 05, 2023

I was very happy with my oil change and recommendations for future services. The check in process was super quick and efficient. More

by NOonespecial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female at the oil change desk was great.
Jan 09, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joseph Lawson, Service Manager

January 04, 2023

Good people, good service done on time as promised in professional and competent manner, thank you. More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jan 09, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Joseph Lawson, Service Manager

January 04, 2023

They were very helpful and considerate, giving me a ride home and to the dealership. More

by ROSEMARY.NORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jan 09, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Rosemary, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Joseph Lawson, Service Manager

January 04, 2023

This was the third vehicle I have purchased from you and have been treated like a king by every one at the dealership thanks More

by NUMBER2SHOPPER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Fisher, Devin Pratt, Dakota Griesel
Jan 09, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

January 03, 2023

Everyone is very helpful and kind. I appreciated their patience and compassion for when I had issues with my credit card More

by sheilamarsh32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
World with the service dept
Jan 05, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely, Robert Bennett | General Manager

January 03, 2023

I had to wait 3+ weeks for an appointment. Cost was too high for a simple repair. Part was under $90. I was charged over $440 to change a air flow valve on the top of the motor. To top it all More

by HC31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't work with any of the people listed
Jan 06, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It seems as if we fell short of our standards during your visit and I would like to do what I can to remedy the situation. Please reach out to me so we may begin to move forward in a positive direction. Sincerely, Joseph Lawson, Service Manager

January 02, 2023

Love the employees but my car still doesn’t work correctly. :( my battery is still not working. More

by BRANDYWORMDAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth, Dakota Griesel
Jan 05, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Robert Bennett | General Manager

...
36
...