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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

December 31, 2022

Professional atmosphere. Great communication. No issues beyond what we expected. Received car back same day. More

by FRANKOMD
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Jan 05, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Robert Bennett | General Manager

December 30, 2022

Great communication, clear explanation of issues identified and work to be performed. Would recommend to anyone. More

by Zanecoffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Coffin
Report | Print
December 29, 2022

7 days for a 3 day job and still not right and absolutely rude about it. More

by none3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager of service, wears his hat barely above his eyes.
Report | Print
Jan 04, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager

December 28, 2022

The staff was very helpful and understanding, my wait time was okay. They offered water and coffee before I even sat down More

by monsterjoeshow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lamboy, Robert Monia
Report | Print
Jan 03, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Robert Bennett | General Manager

December 25, 2022

Jacob went above and beyond helping me with State Farm. The insurance found an kincorrect part to install he caught this error and spent countless hours on the phone dealing with them. At one point they we More

by Andreamac27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Dec 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Joseph Lawson, Service Manager

December 25, 2022

I called three and left messages NO return call still waiting for response not sure what More

by needahugz47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guy Germann, Dane Paddock
Report | Print
Dec 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

Dec 29, 2022 -

needahugz47 responded

Thank you for caring I have tried to call to end up leave messages with no call back 3 times

December 24, 2022

Great friendly service, from the front desk to the helpful parts counter. Service was performed as planned and flawlessly! More

by KECOMPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Dec 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Joseph Lawson, Service Manager

December 24, 2022

I love this place! It’s easy working with the staff and they are completely honest with you! More

by ariz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Germann, John Lamboy, Justin Leighton, Dakota Griesel
Report | Print
Dec 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! Sincerely, Robert Bennett | General Manager

December 24, 2022

The gentleman that helped me, James, was absolutely amazing. His service and dedication to helping me get the truck I wanted was second to none. He was very straightforward and even made sure he spoke More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Brown, Robert Monia
Report | Print
Dec 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

December 24, 2022

Worst service ever. Brought my 2005 Magnum RT in for a fuel tank replacement. When I got my car back it was throwing multiple EVAP codes. Found fuel cap was broke. They More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Seth
Report | Print
Dec 29, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Shane, I appreciate you bringing this to our attention. Please contact me as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Joseph Lawson, Service Manager

Dec 29, 2022 -

Shane responded

Thank you Joseph, I recently bought a new Mopar fuel cap from your parts counter. That did not solve the problem. I take pride in the maintenance of my car as I have put a lot of money into the engine and transmission. With that being said I did not have an EVAP issue prior to the fuel system being worked on by your technicians.

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