Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Took it in for an oil change, which was fine, and faster than what I was quoted it would be. When it was done the advisor gave me the print out "with a lot if things that need addressed" I am aware that it than what I was quoted it would be. When it was done the advisor gave me the print out "with a lot if things that need addressed" I am aware that it is past due for a 60,000 mile service. None of the recommendations or findings were gone over. Once I got back to my car and began looking at the report there were pages worth of what they stated needed service and quotes for said services, including "excessively low power steering fluid" I kind of laughed to myself at the phrase excessively low, because I thought if that were the case they would have told me about it or pointed it out in particular. I also found it funny that last time there was no suggested service, and now that I am beyond 60,000 miles there was all this service that magically needed to happen. A day or two later while talking to my brother about it he decided to look under the hood, and found that there truly was almost no power steering fluid, which shocked me because A. The car was driving fine, and B. It is garaged daily and has no signs of leaks, but what shocked me even more was that a dealer who sold me the car and provided service on it allowed me to drive away knowing that the level was that low without specifically making it known to me or discussing having fluid added while it was there. That is what truly angered me and makes me distrust the service and not want to return for future service. Had someone said hey, it's due for service, this is what we've found, and in particular your fluid is extremely low, we can add it, or you need to add it asap, I would have said ok, made a decision and moved on, appreciating the transparency, communication and quality of service, but that is not what happened. More

Very short waits! Courteous and prompt service I do not stuffer a lot if ever to get 15 words Courteous and prompt service I do not stuffer a lot if ever to get 15 words More

They are a wonderful dealership, there repair/service department is always on the busy side. They seam genuinely concerned about your problem or issues. department is always on the busy side. They seam genuinely concerned about your problem or issues. More

Worked with me to make sure everything was good and right. Very nice and professional yeah. right. Very nice and professional yeah. More

I am more than pleased with my service representative and team. They are the best team. They are the best More

Excellent service. Will only go here for my Dodge Repairs. Fixed right first time thank you Will only go here for my Dodge Repairs. Fixed right first time thank you More

Was treated like a dumb girl who knows nothing about cars. I will never take any vehicle of mine there cars. I will never take any vehicle of mine there More

They were all great to deal with. Probably one of my easier vehicle purchases to date. Probably one of my easier vehicle purchases to date. More

I’ve done work with this dealership for years always been treated kindly. The staff is knowledgeable and friendly. The technicians are well trained and efficient. treated kindly. The staff is knowledgeable and friendly. The technicians are well trained and efficient. More

The people are awesome! Super friendly and responsive. My only feedback is to hire more people! Your staff is overworked and you risk losing good people if you dont get them Super friendly and responsive. My only feedback is to hire more people! Your staff is overworked and you risk losing good people if you dont get them more help More