Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Some of the service staff are stellar; however, one experience changed my view of service experience changed my view of service More

I have been using this dealership for several years and have always been pleased with the service and customer service have always been pleased with the service and customer service More

Facility Clean and nice. Service process was efficient an orderly, no confusion on service, paper work or vehicle. Service process was efficient an orderly, no confusion on service, paper work or vehicle. More

Terrible service. Charged more than $300 for “diagnostic” service then were unable to find the issue. Offered a $1,500 quote based on just an internet article of what Charged more than $300 for “diagnostic” service then were unable to find the issue. Offered a $1,500 quote based on just an internet article of what could be wrong. Hostile and unpleasant service writer. Will never return. More

First of all, I’d like to say that it was probably one of my worst dealership experiences. I was greeted Promply by a women who was corrigible. I was then assigned a service representative and went over the my worst dealership experiences. I was greeted Promply by a women who was corrigible. I was then assigned a service representative and went over the The problems with the vehicle which was the start stop did not work and i wanted them to do a battery xx . and xx the fuses and relay. the service rep said he would call me to confirm the battery and items listed above. when the service rep called, he said that I needed a new auxiliary battery and a relay for my start stop. with an oil change if would come to around 1000. I asked him why it was so expensive. He told me they were charging me 175. for a diagnostic when I got one through AAA. he then told me that he’s charging me $175 for diagnostic which I never agreed to and I’ve never been to a dealership where I was charged for a dx. if the work was done or not done. i was I never informed of such fees up front or did I sign a piece of paper agreeing to that amt. I should have been informed to begin with. when it was all said and done, the service man went to lunch and dumped my ppw on two other service men. I sat there for an hour, watching the service guys jumping on each other’s desk. at the end of it all I agree to an oil change and an auxiliary battery, and that came to 360 something dollars. next time I’ll buy the battery at the auto place. It’s only $109 and he charged me $200 labor to put a battery in.. they wanted to charge me $200 to put the relay fuse in the fuse box, so I decided that I was not going to fix my start stop at this time. however, the next day as I was driving my car, I start stop starting to work again and now it works with a new auxiliary battery. then just the other day I noticed that on the dash in my car, it said that I’m due for an oil change now, so I asked representative if you change my oil, he said he did ask him to buy the coupons he didn’t apply the coupons for the discount and when I got home, I really don’t even know if my oil was changed because they didn’t reset the button More

Outstanding service and very fast car buying process. Salesman James was absolutely fantastic answering questions. Salesman James was absolutely fantastic answering questions. More

Easy to schedule appointment or just drive up for oil change. Fast in and out and courtesy vehicle available for transport if scheduled work will take longer than planned change. Fast in and out and courtesy vehicle available for transport if scheduled work will take longer than planned More

I asked them about transferring my plates for the truck when I bought it, they said no I will get a new one in the mail. My temporary one is now expired for a month. I called them and they told me that I h when I bought it, they said no I will get a new one in the mail. My temporary one is now expired for a month. I called them and they told me that I have to pay for a new plates myself. So stupid. More

Everything was as good as I would have expected, far better than any other I have been to. I would have given 5 stars but had to figure how to reset my oil life counter myself (Google shows 8 different better than any other I have been to. I would have given 5 stars but had to figure how to reset my oil life counter myself (Google shows 8 different ways). More

They did a really good job of working with my extended warranty and getting my truck back up and running warranty and getting my truck back up and running More