Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Customer oriented I scheduled an appointment to satisfy a recall issue. I was treated very professionally and given service as soon as I walked in the door. I was tol I scheduled an appointment to satisfy a recall issue. I was treated very professionally and given service as soon as I walked in the door. I was told it would take an hour or an hour and a half. I waited in a comfortable waiting room only 45 minutes and was thanked for my patronage. Very friendly and courteous. More

I bought my 2016 Chrysler 200 here and I have been sorry sin I brought my car back after a month because it was shutting off while driving down the road Lithia will join the dust bin of history. I went to Lith I brought my car back after a month because it was shutting off while driving down the road Lithia will join the dust bin of history. I went to Lithia Nissan and they were just as incompetent More

good fast and just what I needed My oil change was very fast and Tim was very courteous and helpful in taking my order and helping me with my Jeep after the order as it always gets ra My oil change was very fast and Tim was very courteous and helpful in taking my order and helping me with my Jeep after the order as it always gets raised up so high I can't get in it and he lowered it. Thank you. More

Gave them a second chance but I called about my vehicle having a squeak when braking in reverse (still under factory warranty). I was told to bring it in and it would be about 45 I called about my vehicle having a squeak when braking in reverse (still under factory warranty). I was told to bring it in and it would be about 45 mins to check the brakes. I asked if I needed an appointment and was told no. When I arrived that afternoon the person who checked me in sighed heavily when I said I didn't have an appointment. I told him if it was going to take "hours' then I would rather schedule and appointment and come back another time. He said it would be fine. I checked the vehicle in at 2 pm and was still there at 5:30 pm. I really didn't have that time to waste and if I'd known would indeed have made an appointment. I was told they couldn't replicate the problem. As soon as I got home I realized the squeak was still there. I called and this time made an appointment for them to look again. Upon checking in I told them I was going to be in the neighborhood doing a couple of errands, had my cell phone and please call me when it was ready and I would be back within an hour or so. When I came back an hour and a half later (no one called) I saw the van parked on the forecourt. I asked if it was ready and was told they "didn't know I was waiting for it" and they hadn't even started!!! So more wasted time. This time they said they could replicate the problem but the rear rotors are 'glazed' and this "might" be causing the squeak. They said it would be $150 to resurface them and recheck as brakes are not covered under the factory warranty past 12,000 miles. Forget it. I'll go to me regular, trustworthy, timely mechanic. What terrible service! More

Wasted time I came in to get a fey FOB activated and I described two other problems, I made another appointment and since they could not address the issues, I hav I came in to get a fey FOB activated and I described two other problems, I made another appointment and since they could not address the issues, I have to wait another week and bring my jeep back for a third time. More

New PU Justin and Dane are the best help I have ever had making a new vehicle purchase. They made the process easy and no hassle so I am happy to recommend t Justin and Dane are the best help I have ever had making a new vehicle purchase. They made the process easy and no hassle so I am happy to recommend them both as they work as a team. Rod Dunlap Rod Dunlap Insurance More

Painless experience Everyone we worked with over the course of a week went out of their way to help us purchase the vehicle we wanted. They gave us top dollar for our tra Everyone we worked with over the course of a week went out of their way to help us purchase the vehicle we wanted. They gave us top dollar for our trade-in vehicle and shopped for the best loan rate for us to ensure the deal met what the bank had promised. We were allowed multiple test-drives and shown the variety of features available and the pros and cons of each. The vehicle we wanted showed up on their lot just when we thought the trade was out of reach--it was like the green Jeep was waiting for us! More

Enjoyable, quick, and informative. I have always been a Toyota person so I did not think I would fall in love with a Jeep. Everyone was helpful. We weren’t really prepared to get a new I have always been a Toyota person so I did not think I would fall in love with a Jeep. Everyone was helpful. We weren’t really prepared to get a new car but the group was so informative and nice they made it seamless! More

Lifetime service Dropped car off for oil change and tire rotation. Dealership is nicely located next to lots of walking paths. They let me know approximately how long Dropped car off for oil change and tire rotation. Dealership is nicely located next to lots of walking paths. They let me know approximately how long it will be and I take the dog for a walk. Their timing is always close what they say and I never wait for long. Their service reps are super friendly and helpful. More

Pleasantly Surprised I was a little hesitant going in but everyone there did a great job all the way through the process. From past experience with dealership I was impres I was a little hesitant going in but everyone there did a great job all the way through the process. From past experience with dealership I was impressed in the difference now. More