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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

January 07, 2021

Overall we had a wonderful experience. Dylan was super helpful and patient. He went above and beyond by searching for the truck we were looking for. Ultimately we bought one that was already in stock. I w More

by THSKNNRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan, Guy Germann, James McLean, James Brown
Jan 12, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Ryan Brown, General Sales Manager

January 01, 2021

Good service, friendly and efficient. No issues with the purchase, paperwork and test drive. I’ll definitely recommended to my friends. i wishe them a good year! More

by CRISTIANHUTANU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Pratt, James Brown
Jan 06, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Lithia Chrysler Jeep Dodge of Eugene satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Ryan Brown, General Sales Manager

January 01, 2021

Store was terrible. Customer service was any good. They tried remove my first review. They want to seem like they good but there just not the best dodge store to go too More

by CLIFJSILVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Bleisch, Brian Fisher, Jason Hinman, John Lamboy, Justin Leighton, James McLean, Robert Monia, Jason Mosley, Dakota Griesel, James Brown
Jan 08, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, Ryan Brown, General Sales Manager

Jan 08, 2021 -

CLIFJSILVER responded

Please give me a call 4804176262

December 30, 2020

The dealership is always organized and prepared for the rush of service. Clean and safe. Great service every time I am there! Love that dealership. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Jan 06, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Anthony, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joel Hazen, Service Manager

December 28, 2020

I was able to get an appointment set up quickly. I was helped right away when I got there. They got me a ride to and from work. When I picked up my vehicle from the detail, they had done a great job. More

by Jeryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Dec 30, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for putting your trust in Lithia Chrysler Jeep Dodge of Eugene! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Joel Hazen, Service Manager

December 28, 2020

Took my Jeep in for maintenance and paid more that $350. That was not the issue though. With paying that much, you would think that Lithia would perform a complimentary 16-point check on my vehicle. When as More

by Samar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Hazen
Jan 08, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Joel Hazen, Service Manager

December 22, 2020

Fantastic service. I will be back. No hassle drop off. Easy recall job done and I also purchased new tires. Fantastic price and service. Keep up the great work. More

by nickoalleno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Dec 28, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Hello, and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Joel Hazen, Service Manager

December 21, 2020

Courtious, efficient, nice facility.We did a walk Courtious, efficient, nice facility. We did a walk in,they were able to complete the service with in a reasonable time frame. Would definitely recom More

by danabailey1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Hazen
Dec 28, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Joel Hazen, Service Manager

December 20, 2020

I am so Thankful for Tim! He is wonderful to work with and has the best communication. Tim kept me in the loop the whole time and there were no surprises when I pick up my Jeep. More

by tabithar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Hazen
Dec 23, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Joel Hazen, Service Manager

December 19, 2020

I am very pleased with everything. Everyone has been courteous and professional. Any questions I have had were answered to my satisfaction. Thank you to everyone More

by cowsrus14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin
Dec 23, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Joel Hazen, Service Manager

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