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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

January 15, 2021

Nice representatives up front. Made a mistake but rectified it free of charge. Communication was professional and service was fast. I’ll confidently go back for all my future needs and vehicle servic More

by cameronherr7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Leighton
Jan 20, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

I do apologize for the initial difficulties you experienced I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, Joel Hazen, Service Manager

January 14, 2021

The service writers at Lithia Ram/Jeep service gets the job done right. Whether it be routine service or warranty work, they are helpful. I drive down from Albany for my service work, they are that good More

by tfry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth in service , David Franklin, Joel Hazen
Jan 20, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joel Hazen, Service Manager

January 13, 2021

Justin was absolutely magnificent! We were in and out quick! The whole process couldn’t have been easier. Would buy from Justin again and again More

by TF_MILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Leighton, Dane Paddock
Jan 19, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for your feedback. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you again in the future. Sincerely, Ryan Brown, General Sales Manager

January 12, 2021

I would like to see clear schedules and pricing for service items. I came in for the discounted express oil change and was presented with about $500 of optional services, all that "needed to get done. More

by scooter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Jan 15, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Ryan Brown, General Sales Manager

January 10, 2021

I have always had good service over the years.I bought a new.dodge ram in 2005 an bought a 2013 which I still have..I will continue to buy my rucks with you More

by john.borges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Jan 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Hi John and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Ryan Brown, General Sales Manager

January 09, 2021

Our salesperson was pushy about getting us into the vehicle we wanted to get into. We do not feel he did all he could to get us into the truck we wanted. We did ultimately get into a truck and he did d More

by SassyT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Monia, James Brown
Jan 14, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Ryan Brown, General Sales Manager

January 08, 2021

They made it super easy. I did almost everything remotely ahead of time. Drove up from Medford , did a test drive and spent maybe a total of 1 hour there. Drove away with a new to me car! Got a great deal wa More

by AMBER_R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Fisher, Justin Leighton, Robert Monia
Jan 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Ryan Brown, General Sales Manager

January 08, 2021

Great and friendly service. Seth has been a pleasure to work with . Work has always been done in a timely matter, and the price has been fair. More

by barry.roper62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Jan 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Joel Hazen, Service Manager

January 08, 2021

U guys do amazing job what ever quation I hand u guys were on top of it thank u for everything u guys are great More

by BRANDONLM1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Griesel
Jan 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Robert Bennett | General Manager

January 08, 2021

I have been coming to Lithia in Eugene for years to buy cars and have never been disappointed. What sets them apart is their customer service in the service department. I even bring my work vehicle in fo More

by vandeinse
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Bohn, David Franklin, Joel Hazen
Jan 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Joel Hazen, Service Manager

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