Lindsay Lexus of Alexandria

I highly recommend Mark Coleman as a professional, thorough, honest, and all-around excellent salesman. I just purchased a pre-owned Lexus RX 350 this past Sunday. I found the car I eventually purch thorough, honest, and all-around excellent salesman. I just purchased a pre-owned Lexus RX 350 this past Sunday. I found the car I eventually purchased on the Lindsay Lexus web site. I called the dealership about the vehicle and was put in touch with Mr. Coleman. The car had actually just been traded in and was still in the service department being prepared for the sales lot. Mr. Coleman went the extra mile to get the vehicle out of the garage on a Sunday afternoon to show it to me and my family. Although the car obviously had not been detailed yet, it was in excellent condition and was the car I wanted. Mr. Coleman gave us so much time and attention. He is extremely knowledgeable about the vehicles and took so much time with us to explain everything. His attention to detail and customer service is unparalleled. We also dealt with Hwan Kim for financing. Although I had my own financing lined up, Mr. Kim attempted to get me a better rate and he did. He was also extremely knowledgeable and professional. A pleasure to do business with. When I purchased my vehicle, I had my children, brother and husband with me. Everyone at the dealership welcomed us and made sure we were comfortable. My husband and I wanted my brother to take charge of the sale because he works in finance and has a lot of experience buying cars. Mr. Coleman and Mr. Kim happily worked with my brother and there were no hassles or problems. Because of Mr. Coleman and Mr. Kim, I was able to view and purchase my vehicle in one day. Mr. Coleman called me two days later when the vehicle was ready to be picked up. Before I drove it off the lot, Mr. Coleman went through all of the features of the car with me in very exact detail. His communication and customer service have made this process very smooth and enjoyable for me and my family. Again, I highly recommend Mr. Coleman and Mr. Kim for your next vehicle purchase if you want top-notch and honest customer service. More

Lindsay Lexus is an outstanding company--and Jessica Latzen is an outstanding employee. She called less than 24 hours after we registered with the USAA Car Buying Service and invited us to come in to t Latzen is an outstanding employee. She called less than 24 hours after we registered with the USAA Car Buying Service and invited us to come in to the dealership to test drive a new Lexus. She met us at the door as we arrived and took us on a test drive of the new ES300 Hybrid. This was the car we'd been excited about seeing. Not feeling that it was completely right for our family, Jessica stayed with us for nearly five hours until we settled on the perfect Lexus for our family: the CT200 Hybrid. We could not be more pleased with our selection. Jessica is incredibly good at what she does--making customers feel comfortable, being patient as they work through the options, and then helping to finalize the details of the sale. We couldn't be more pleased with Jessica or Lindsay Lexus! Thank you Jessica! More

After calling and visiting area dealers, I was able to get the best deal on a Lexus LS 460 F Sport from Lindsay Lexus. Tim, Barbara, and the rest of the folks at Lindsay Lexus were absolutely incredible! get the best deal on a Lexus LS 460 F Sport from Lindsay Lexus. Tim, Barbara, and the rest of the folks at Lindsay Lexus were absolutely incredible! The entire transaction was the best experience I have had when purchasing a new car. I will be a repeat customer. More

This is my third Lexus from Lindsay and we bypassed our local Maryland dealers and returned to Lindsay because the sales experience is so smooth, professional and enjoyable. This is my second Lexus purchas local Maryland dealers and returned to Lindsay because the sales experience is so smooth, professional and enjoyable. This is my second Lexus purchased from Todd Banks. I called him on a Thursday and made an appointment convenient to me on a Friday. Todd was waiting,my license was on file, so we where off on a test drive in minutes. Todd asked if I wanted to go alone but I asked him along to explain the features. We tested the car on all types of roads and speeds. After the test drive we had preliminary discussion on price. KBB and Edmunds are required searches for appropriate pricing. I talked about comps I had seen and Todd pulled them up on his computer and we discussed them. I shared with Todd that I wanted my son to take a test drive and I returned the next day where Todd again gave us undivided attention. Not your stereo typical overbearing raw meat salesman. Todd was interested getting what we needed and desired. After final discussions on price and trade in ( again do your research and bring in a copy) we finished the paper work quickly. The financial folks were very fast and professional as well. We had some things done to the car so we didn't leave with it. When the work was done Todd delivered it to our house! That is service. After two cars, Todd finally agreed to call me Ed instead of Mr. If your really serious make it easy and enjoyable by calling Todd Banks. More

I highly recommend Mr. Todd Banks as the very best Customer focused Sales Person at Lindsay Lexus. This was our second new car purchase with Mr. Banks at Lindsay. He is a professional. He provides Customer focused Sales Person at Lindsay Lexus. This was our second new car purchase with Mr. Banks at Lindsay. He is a professional. He provides all the fact, figures. No Pressure. Again, he is the best at Lindsay Lexus. More

Bill Carter was extremely helpful in my selection process. However, he went above and beyond in making the process smooth and friendly. He also drove 45mins to my house and picked up my used auto a process. However, he went above and beyond in making the process smooth and friendly. He also drove 45mins to my house and picked up my used auto and brought it back to the dealership for inspection. and drove back. He left me with a loaner that was very much like the one I was considering , Nice touch. No pushy tactics here. A good salesman is the face of the dealership. He gets excellent grades across the board. More

Patti and I were the unfortunate victims of an accident that totaled our car. We needed a replacement vehicle, so we contacted my Service Advisor/Tammy Simone, who directed us to Lindsay Collision and Lin that totaled our car. We needed a replacement vehicle, so we contacted my Service Advisor/Tammy Simone, who directed us to Lindsay Collision and Lindsay Sales. She knew how these entities played into the process ... it required that my previous vehicle be properly handled with Lindsay Collision/Erick Cosme - receiving, reviewing, and reporting the findings for insurance purposes. Once this was received by the insurance entities involved, they responded that the reporting was comprehensive, professional, and complete. The insurance determined that the recommendation was accurate and honored the assessment. Not surprising, the insurance recommended using their "buying service," so we were contacted by two different dealerships. We went to a competitive No. VA dealer, first. Then, we contacted Lindsay Sales/Aaron Taylor. Although our first visit had people that heard us ... Lindsay listened to us. We struck an agreement with Aaron Taylor - providing us with several options and competitive pricing - and the transaction didn't stop there. The Financial Services Manager, Barbara Jajonie, fully engaged the financing process in a timely and professional manner that was understanding of our personal needs. We signed the finance documents that were more competitive as the insurance company's offer. My wife began suffering pain from the accident, so we could not remain at Lindsay any longer. Mr. Taylor and Mr. Ace Rezai/Lindsay Sales recognized her discomfort and expressed their desire to help the situation. It was resolved that the car would be prep'ed and delivered to me at a later date, so I could take Patti home for medications and rest. The car was delivered two days later by Alex Judice/Sales Technical Support. He patiently took the time to educate us on the car and was constantly attentive to Patti's delicate physical situation, which she greatly appreciated. There was an outstanding piece at the time of the delivery ... we were informed we would get an e-mail, when it was available, which we did get. Today, 01 Mar, I went to get the piece from Mr. Taylor. I was approached by Mr. Rezai, who stopped eating his lunch and came to the door where I was, and genuinely inquired, "How is your wife doing? I hope she is okay and continues to recover quickly." Throughout this entire ordeal, only because of the accident and its invasion of our personal time, the Lindsay staff displayed class, professionalism, and sensitivity to our circumstance and needs ... to the person. More

Lexus service just keeps improving on its already incredible reputation! I just purchased my 3rd Lexus since 1998, and from the friendly, knowledgeable salesman who assisted me to the technical expe incredible reputation! I just purchased my 3rd Lexus since 1998, and from the friendly, knowledgeable salesman who assisted me to the technical experts, service personnel and ease of follow-up with questions , the experience has been excellent! More

I have purchased more then a few new cars in my lifetime. Without question this was the best experience ever. From my initial call, to meeting Jessica Latzen I was provided "Luxury" service for the purchase Without question this was the best experience ever. From my initial call, to meeting Jessica Latzen I was provided "Luxury" service for the purchase of a Luxury vehicle. I had done my research before arriving at the dealership and all my expectations were met. The quality of service extends beyond Jessica and included the finance manager Hwan Kim and many of the people I was introduced to in the service department. In a competive market there are many choices one can make. I beleive that we get one chance to make a first impression. My impression was that not only was I considered a valued customer, but treated with respest and dignity. When I left the dealership I knew I received superior service and my drive and time to get to Lindsay Lexus was worth it. This was the fourth Lexus I have purchased and would recommend this dealership without reservation. More importantly, I can think of no better sales person and true professional then Jessica Latzen. More

We had an appointment at another Lexus dealership in the area but decided to go to Lindsey Lexus of Alexandria on spur of the moment and we are so glad we did. Our Salesman, Sid Ferzad, was nothing short o area but decided to go to Lindsey Lexus of Alexandria on spur of the moment and we are so glad we did. Our Salesman, Sid Ferzad, was nothing short of Superb. From the moment we walked in he was courteous and very attentive to our needs. He answered every question we had about the Lexus ES350 and walked us through all the options installed in the car. At no time did we feel any pressure to buy a car unlike at other dealerships. Even after the sale, Sid has been fantastic. He quickly returned our calls and answered any other questions or concerns we had. We have purchased many cars through the years and this, by far, has to be the best experience. We would like to express our deepest thanks to Sid for the great car buying experience we had at Lindsey Lexus. Thank you. -Thomas and Lisa Love (proud new owners of a 2013 ES350) More