Lindsay Lexus of Alexandria

Dealer wasted hours of time to complete a simple all cash purchase transaction and when I told them that they made a mistake on the pricing calculations in their favor by understating sales price of car and purchase transaction and when I told them that they made a mistake on the pricing calculations in their favor by understating sales price of car and erroneously double counting SUT, I was initially told I was wrong, until General Sales Manager realized they made mistake on multiple transactions and hurried to change it. Mistake would have cost them over $50k and wasted my and my wife’s time waiting around to sign paperwork and pick up car. Very disorganized and poor customer service. Not what I expected from a Lexus dealer. More

Sure! Here’s a professional and thoughtful review you can post on platforms like Google, Yelp, or DealerRater. You can tweak it if you want it to be more c Here’s a professional and thoughtful review you can post on platforms like Google, Yelp, or DealerRater. You can tweak it if you want it to be more casual or more formal: I recently had the pleasure of working with John Bean at Lindsay Lexus of Alexandria, for my 2022 Lexus RX 350 servive and I couldn’t be more satisfied with the experience. From start to finish, John was professional, knowledgeable, and genuinely committed to ensuring that everything went smoothly. He took the time to understand what I was looking for, answered all my questions thoroughly, and never made me feel rushed or pressured. His attention to detail and customer-first attitude truly stood out. John made the entire process efficient and stress-free, which is exactly what you want when you're making an important purchase or coming in for service. If you're visiting Lindsay Lexus, I highly recommend asking for John Bean — he’s a standout representative of the kind of service and care this dealership is known for. Thanks again, John! --- Would you like to add anything personal, like what service or car purchase you came in for? I can customize the review further based on that. More

Salesperson: Adania Garcia Sales Manager: Lou Brown This was my first time having a female salesperson in my car-buying experience, and it was such a pleasure. Adania was informative, thorough, Brown This was my first time having a female salesperson in my car-buying experience, and it was such a pleasure. Adania was informative, thorough, and very understanding of both my needs and my lack of experience with such a high-tech vehicle. She did a wonderful job following up and explaining things in a way that made me feel comfortable and confident throughout the entire process. She also encouraged me to stop by anytime to continue learning more about my new NX350, which made me feel supported even after the purchase. Who knows — thanks to her patience, I may even let the car park itself one day! I’m very grateful to Adania and to Lou for making this process seamless and comfortable. I truly love my NX and will happily recommend this duo to any of my friends and family looking to make their next purchase. Adania, you’re the BEST! THANK YOU!!! THANK YOU!! THANK YOU! Sincerely, Patricia Givens More

A Thank You to Mr. David "Ski" Fajerski who serviced my Lexus vehicle with professionalism. David "Ski" Fajerski who serviced my Lexus vehicle with professionalism. More

I'm writing this review to Thank Mr. Dennis Burrell and David "Ski" Fajerski for taking the initiative to go above and beyond to mitigate my ongoing situation with my damaged windshield. Dennis Burrell and David "Ski" Fajerski for taking the initiative to go above and beyond to mitigate my ongoing situation with my damaged windshield. After serveral phone calls and visits, I thank God for both of these men doing the right thing to keep a valued customer satifisied. Thank You, Jose A. Brown More

We had an amazing experience working with Afif Combs at Lindsay Lexus! From the moment we walked in, he was attentive, patient, and genuinely listened to our needs. I am generally skeptical of salespeople Lindsay Lexus! From the moment we walked in, he was attentive, patient, and genuinely listened to our needs. I am generally skeptical of salespeople but he made the entire process smooth and stress-free, ensuring that we found the perfect car without any pressure. His kindness and professionalism truly stood out, making us feel valued and heard. Beyond Afif, everyone at the dealership including Jessica, Ski, and Javier were welcoming and helpful. I highly recommend working with Afif and this dealership to anyone looking for a great car-buying experience. More

Thanks to Frank Love for another amazing buying experience. I was not initially in the market for a new vehicle. However, Frank's diligence in maintaining contact after the purchase to merely check experience. I was not initially in the market for a new vehicle. However, Frank's diligence in maintaining contact after the purchase to merely check in or inform me of what's on the horizon; piqued my interest in the TX. After reviewing the vehicle specs Frank provided to me, I was completely sold on the TX. The TX marks my seventh purchase with Frank and Lindsay Lexus. Despite having a good understanding of technology, I appreciate that Frank never assumes my level of knowledge. With each purchase, he takes the time to give a detailed explanation of the vehicle's entire specifications. Frank's professionalism, expertise, and genuine understanding of his customers, exhibit his extraordinary dedication to excellence. His consistent commitment to the highest standards of customer service is truly appreciated. Thank so much you! More

Subject: Exceptional Customer Service from Tiffany Eley I want to extend my sincere appreciation for the outstanding customer service I received from your front desk receptionist, Tiffany Eley. She Eley I want to extend my sincere appreciation for the outstanding customer service I received from your front desk receptionist, Tiffany Eley. She went above and beyond to assist me while I waited for my vehicle. I needed to conduct an important interview, and Tiffany graciously helped me find a quiet, private space to ensure I could do so without any interruptions. Her professionalism and willingness to help truly made a difference in my experience. I also wanted to mention that I am a proud Lindsey Cadillac owner, and Tiffany's exceptional service reflects the high standards I have come to expect from your dealership. Thank you for fostering such a positive environment and for having such dedicated staff members like Tiffany. More

On Nov 25, 2024 my vehicle was serviced at Lindsay Lexus in Alexandria, VA. Mr Chris Pryor and the service team performed my service with dignity, understanding and professionalism. Again, thanks to e in Alexandria, VA. Mr Chris Pryor and the service team performed my service with dignity, understanding and professionalism. Again, thanks to everyone at Lindasy Service Dept for their courtesy and professionalism. Sincerely, Jose A. Brown More

My salesman Aaron and my service liason Gabby are the best!!!! I've had a great experience with Lindsay Lexus and I absolutely love my car. Professional, personable and an informative team has made my ca best!!!! I've had a great experience with Lindsay Lexus and I absolutely love my car. Professional, personable and an informative team has made my car buying experience amazing! Did I mention.... I LOVE MY CAR. More