Lindsay Lexus of Alexandria

Bought a Certified Pre-Owned (CPO) 2008 RX400h. When I ran a Carfax report it showed some entries that I asked the Sales Manager (Ace) to explain, which he did. He showed me the entries in the computer a ran a Carfax report it showed some entries that I asked the Sales Manager (Ace) to explain, which he did. He showed me the entries in the computer all of which were explained as minor. Ok, so I bought the car and the first day, the fog lights didn't work. And I thought to myself, this is a CPO, shouldn't that have been taken care of? OK, no biggie. Fast forward to our new economy and I decided to get out from under a high car payment and decided to go to Carmax to either sell or trade the Lexus in. (This was in July 2009, I bought the car in November 2008) They appraised my car at Carmax and valued it at $28,000.00. I had looked on line and it should have been worth $38,000.00 which was more than I owed. The explanation was that the car had substantial frame repairs made to it. Meaning, they welded a new rear quarter panel on to the car and re-painted it. This car should NEVER been CPO since it had so much damage. I went immediately over to the Lexus dealer and spoke to Ace. Before I could explain anything, he took a real negative stance, became belligerent, hostile, defensive, and down right rude. (Just to let you know, I am in the customer service business and know how to talk to people to get them to respond the way you want them to, so I was calm, non-accusatory, polite, etc.) Within 5 minutes though, he offered me $35,000.00 to take back my car. I was stunned when this happened and was not prepared for that response. I told him however, that I wanted to get ALL my money back. He left the room and came back with another $1500.00 which I refused. The end of the story is that I talked to the Sales Manager (Ace's boss) and we worked out a deal where I got what I owed which is all I would have gotten from Carmax in the first place, and I bought a used Highlander from them at wholesale which made up the difference from what I actually put down originally on the RX. To me, this dealership did step up to the plate but should not have certified the car in the first place. I likely wont shop there again nor do I recommend any of my friends to shop there. More

NEVER deal with this dealership. They are unprofessional, rude and they hold terrible business practice. They do not give any customer service unless it's to their favor. I've never dealt with such unprofess rude and they hold terrible business practice. They do not give any customer service unless it's to their favor. I've never dealt with such unprofessional people in my life. They try to rip you off. BIG waste of time. Do NOT deal with this dealership. More

High Pressure and bait and switch is what I experienced. When I complained all I got was alot of double talk. Buyer beware of these vultures. When I complained all I got was alot of double talk. Buyer beware of these vultures. More

They refused to respond to specific questions I asked about their service department and warranty information. Generally, they were very uninformed, rude, and uncooperative. I'll find a kinder, gen about their service department and warranty information. Generally, they were very uninformed, rude, and uncooperative. I'll find a kinder, gentler dealership from which to purchase a Lexus....or maybe I'll find them all as rude as Lindsay! Kathleen More

Bought a used 2002 IS300 under warranty and took it to Lindsay lexus to have them check it out and do a state inspection. For $99 they said they'd do a bumper to bumper inspection and replace whatever tha Lindsay lexus to have them check it out and do a state inspection. For $99 they said they'd do a bumper to bumper inspection and replace whatever that was covered under warranty. They did the inspection and found the brakes would not pass state but still gave a passed inspection sticker. Other than that they said there was moisture under the headlight which required me to bring it back for them to replace. I took it to a friend to put new brake pads on and he found that two shocks were ruptured, filter and cabin filter were very dirty which meant to me that Linday Lexus did not even open the hood or check the car out properly under the "bumper to bumper" inspection that I paid for. I took it back to them and they replaced the shocks and motor mount. They broke the arm that holds up the hood and put a piece of tape around it, probably expecting that I would never find it. Had to take it back again. They have been very unprofessional. You really don't get what you pay or good service. More

UNETHICAL SALES PEOPLE! WILL DO ANYTHING JUST TO MAKE A SALE!<br>I do not know how many here live in the Northern Virginia area, but I recently purchased a new 04 GX470 from Lindsay Lexus of Alexandria and SALE!<br>I do not know how many here live in the Northern Virginia area, but I recently purchased a new 04 GX470 from Lindsay Lexus of Alexandria and I just found out that they installed an aftermarket spoiler in my new car and they didn't even cover the original brake light. Their service takes days to respond and I bought the car loaded and they had one without the spoiler and they said that they can install it!!! I paid LEXUS price for it only to find the car filthy after they install it, the brake light takes in water and NOW they tell me it is aftermarket and it is my problem!!!<br>I asked them to replace it with OEM since that is what I bought, but they state it is my problem, I should have identify it when the paperwork was done!!!<br>LEXUS USA customer service says it is a sales issue and will not get involved.<br>It is my first lexus after BMWs and Mercedes and I got it because of the CLAIMED excellent service...It is unethical to buy a new car, pay for OEM only to find out they installed CHEAP aftermarket option...NEVER seen this before...<br>My LAST LEXUS...<br> More

I live in Texas and bought a car from this dealer through the internet. I flew to Washington and John picked me up from the airport. We had previously agreed on a fair price and when a mistake was found, the the internet. I flew to Washington and John picked me up from the airport. We had previously agreed on a fair price and when a mistake was found, they corrected it at their own cost.<br>They also helped me register the car in my own state. Other dealers I spoke with were not willing to do this.<br>They took care of me while I was there, treated me well, took care of any problems with the car and kept their word.<br><br> More