Lindsay Lexus of Alexandria

Bought a used 2002 IS300 under warranty and took it to Lindsay lexus to have them check it out and do a state inspection. For $99 they said they'd do a bumper to bumper inspection and replace whatever tha Lindsay lexus to have them check it out and do a state inspection. For $99 they said they'd do a bumper to bumper inspection and replace whatever that was covered under warranty. They did the inspection and found the brakes would not pass state but still gave a passed inspection sticker. Other than that they said there was moisture under the headlight which required me to bring it back for them to replace. I took it to a friend to put new brake pads on and he found that two shocks were ruptured, filter and cabin filter were very dirty which meant to me that Linday Lexus did not even open the hood or check the car out properly under the "bumper to bumper" inspection that I paid for. I took it back to them and they replaced the shocks and motor mount. They broke the arm that holds up the hood and put a piece of tape around it, probably expecting that I would never find it. Had to take it back again. They have been very unprofessional. You really don't get what you pay or good service. More

UNETHICAL SALES PEOPLE! WILL DO ANYTHING JUST TO MAKE A SALE!<br>I do not know how many here live in the Northern Virginia area, but I recently purchased a new 04 GX470 from Lindsay Lexus of Alexandria and SALE!<br>I do not know how many here live in the Northern Virginia area, but I recently purchased a new 04 GX470 from Lindsay Lexus of Alexandria and I just found out that they installed an aftermarket spoiler in my new car and they didn't even cover the original brake light. Their service takes days to respond and I bought the car loaded and they had one without the spoiler and they said that they can install it!!! I paid LEXUS price for it only to find the car filthy after they install it, the brake light takes in water and NOW they tell me it is aftermarket and it is my problem!!!<br>I asked them to replace it with OEM since that is what I bought, but they state it is my problem, I should have identify it when the paperwork was done!!!<br>LEXUS USA customer service says it is a sales issue and will not get involved.<br>It is my first lexus after BMWs and Mercedes and I got it because of the CLAIMED excellent service...It is unethical to buy a new car, pay for OEM only to find out they installed CHEAP aftermarket option...NEVER seen this before...<br>My LAST LEXUS...<br> More

I live in Texas and bought a car from this dealer through the internet. I flew to Washington and John picked me up from the airport. We had previously agreed on a fair price and when a mistake was found, the the internet. I flew to Washington and John picked me up from the airport. We had previously agreed on a fair price and when a mistake was found, they corrected it at their own cost.<br>They also helped me register the car in my own state. Other dealers I spoke with were not willing to do this.<br>They took care of me while I was there, treated me well, took care of any problems with the car and kept their word.<br><br> More